Technical Program Manager, AI Research

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Figma is all-in on AI not just as a feature, but as a foundational shift in how we build, scale, and serve our users. As our CEO and executive team have shared, AI is central to Figmas long-term product strategy, and we're investing deeply across the stack: from model quality and infrastructure reliability to data pipelines and evaluation workflows.

Were hiring a seasoned Technical Program Manager (TPM) to help lead the platform side of that work building scalable systems to support annotation, capacity planning, and model delivery. This is a technical, execution-heavy role for a seasoned TPM who would be excited to solve AI reliability, scale, and data quality in equal parts.

Youll partner closely with engineering, infra, design, AI research, and product teams to manage cross-org delivery of our most important AI Services and help ensure our infra and evaluation loops scale to meet real product demand.

If youre comfortable working across quota tracking, labeling pipelines, cost modeling, and launch readiness this role was made for you.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Own and drive programs supporting Figmas AI research and platform including annotation velocity, evaluation pipelines, and cost/capacity readiness
• Partner with Infra and Finance to plan model scaling across providers: track token usage, forecast traffic, manage regional limits, optimize caching strategies, and reduce latency
• Lead our internal AI Annotation Program: manage vendors and design annotators. Define task priorities, improve quality standards and increase annotator throughput
• Support internal AIOps initiatives model go/no-go decision making, monitor model behavior, prevent regressions, and ensure readiness across quality gates
• Drive cross-functional execution of key AI-powered product features coordinate scope, risks, comms, and launch checklists
• Partner with Data Science to maintain and improve internal visibility: annotation metrics, token quotas, reliability dashboards, and evaluation timelines

Wed love to hear from you if you have:

• 4+ years of technical program management experience (or equivalent) in AI platform, AI research, and AI infrastructure
• Understand how AI gets built and scaled: model evaluation loops, annotation pipelines, quota limits, and data versioning
• Have hands-on experience running AI cost/capacity reviews, forecast planning, and vendor oversight. Deep understanding of model cost mechanics, including token burn, cache hit rates, latency, and quota limits
• Comfort operating in high-ambiguity, high-velocity environments with exec visibility
• Strong writing and communication skills you bring structure, clarity, and momentum to complex technical programs
• Bring a systems-thinking mindset to the AI delivery pipeline, and know where to tighten loops or increase speed

While its not required, its an added plus if you also have:

• Experience with AI vendor contracts, third-party API quotas, or multi-cloud capacity planning
• Background in AIOps / model quality pipelines even better if you've built or scaled them
• Scaled contractor or external vendor teams delivering core data operations
• Strong bias to action, self-motivation and curiosity, with desire to bring people together and deliver high quality results in the constantly evolving growth and excitement of a start-up culture
• Familiarity with a modern scaled web stack (AWS, Sinatra, React)

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.