Leverage your deep technical and communications expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Commercial & Investment Bank - Payments Technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
As an experienced technical writer/corporate communicator, you excel at sharing technology accomplishments and initiatives with clients, employees and stakeholders throughout the firm through a variety of mediums and platforms. This role focuses on customizing technical communications for both technical and non-technical audiences, ultimately maximizing team engagement and building our Payments Technology (PT) brand, both internally and externally, through a wide range of editorial content, live events, intranet, podcasts and video.
Job responsibilities
- Create clear, concise and compelling communications across varied mediums including but not limited to written/email, PowerPoint, intranet, podcasts and videos, with adaptability to learn new tools
- Devise creative, effective messaging based on target audience, determining media to best reach them.
- Maintain pipeline of editorial content including newsletter spotlights and recent accomplishments, leadership and developer blogs and feature articles.
- Work with subject matter experts and leadership to produce editorial content, translating technical jargon for non-tech audience as needed, and ensuring cohesive narratives executed with impeccable writing.
- Produce succinct, clear email announcements and gather all required approvals and previews prior to send.
- Produce clean, artful PowerPoint presentations for town halls and leadership sessions
- Organize large scale events both in person, and virtual - from conception to logistical implementation.
- Support Payments Tech leadership team including writing announcements, coaching them prior to presentations and collaborating on/editing thought leadership pieces.
- Work closely with our intranet developers to ensure our site is up to date and advise on layout/design where needed
- Collaborate with cross-functional teams, including engineering, product, operations, HR and business stakeholders, to agree deliverables, ensuring alignment with overall business goals
- Participate in our partner communications teams (e.g., Payments, Global Technology) to ensure alignment with the broader ecosystem.
- Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
Required qualifications, capabilities, and skills
- BS/BA degree (or equivalent experience) and 10 years professional experience.
- Exceptional writing, editing and proofreading skills.
- Ability to create clear, concise and compelling communications across varied mediums.
- Experience working in Technology with a functional understanding of the tech landscape, particularly AI, public cloud and big data
- Ability to translate technical content for non-technical audiences
- Experience organizing large events both in person, and virtual - from conception to logistical implementation.
- Hi EQ with the ability to create and maintain relationships, work collaboratively and influence outcomes with a wide range of stakeholders at all levels
- Ability to navigate complex, matrixed organizations with varied technical and non-technical skillsets and priorities.
- Passion for building a learning culture that fosters diversity, opportunity and inclusion.
- Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
- Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices
Preferred qualifications, capabilities, and skills
- Financial Services Background
- Advanced PowerPoint / graphical skills
- Experience with AI tools such as Claude Code and LLMs
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
