Technical Resilience & Crisis Manager

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.

We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders

About the role:

Remitly’s technical operations are subject to a constantly evolving array of regulatory and operational risks that threaten ours and our customers’ ability to do business. Within the Governance & Controls Assurance Program, you will lead the Resilience Assurance and Crisis Management sub-programs, establishing and implementing core elements for these functions throughout the enterprise. You will design and test controls related to physical and technical resilience, build and run a multi-disciplinary crisis management practice, and advise the process of tuning risk mitigations, transfers, or acceptance in these areas. You will operate independently with broad latitude to build and run your sub-programs while interacting with a broad spectrum of stakeholders across the enterprise. The role will report to the Governance & Controls Assurance Manager and will be based in Seattle, WA.

You will:

• Be responsible for Resilience Assurance within the Governance & Compliance Assurance Program; supporting Resilience Governance (decision making, requirements, policies, and standards) and Resilience Controls Assurance (designing & measuring resilience control effectiveness).

• Have specific subject matter expertise and experience in technical reliability assurance, including designing controls and testing of RTOs and RPOs for various compliance scopes.

• Review operational risk policies and standards for risk management along with understanding the controls in place to mitigate, building additional technical resilience & crisis management controls where necessary.

• Be responsible for Crisis Management for the Enterprise, assuring governance practices including decision making bodies, policies & standards, program structure, and maturity are managed.

• Coordinate with senior management in performing operational risk, technical resilience, and crisis management reviews and table top exercises. This includes tracking and measuring remediation of identified risks.

• Produce risk assessments which guide the purchase of business continuity and other forms of insurance.

• Implement a plan to support in the prevention, elimination, or mitigation of operational risks related to systems resilience and organizational crisis management, in line with the Company's risk appetite.

• Be responsible for the development of metrics and control indicators related to technical resilience and crisis management.

• Track and monitor operational risk issues ensuring that risks are managed in line with risk appetite, that issues are resolved satisfactorily and lessons learned are shared.

• Report technical risk issues and decisions to senior management on a regular basis

• Leverage AI and automation tools to maximize the efficiency of tracking, reporting, and remediation. Contribute to a culture of innovation on the Governance & Controls Assurance Team.

• Partner with and advise First Line risk owning teams on remediation and prioritization.

• Develop strong relationships with key internal stakeholders and business partners by working together to address issues/concerns in a timely manner.

• Ensure Operational Risk Training is robust and well managed: owning training content and delivery for First Line colleagues.

• Keep abreast of latest operational risk management techniques and industry best practices for operational resilience.

• Bring a strong customer focus and drive to get things right for our customers.

You have:

• 5 years+ Operational Risk experience, including Crisis Management

• Experience in maturing the Controls and Management of a large customer-focused business, ideally within the financial services space.

• Experience of managing teams and stakeholders through organization maturation & change

• Knowledge of and experience with implementing industry-standard compliant Resilience and Crisis Management practices (i.e. EU DORA and ISO27001).

• Vendor management / multi-site experience (desirable)

Compensation Details

The starting base salary range for this position is typically $128,000–$160,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid

Our Benefits:

• Flexible paid time off

• Health, dental, and vision + 401k plan with company matching

• Paid parental, medical, military and family care leave

• Mental Health & Family Forming Benefits

• Employee Stock Purchase Plan (ESPP)

• Continuing education benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.