At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
The Technical Service Administrator (Associate I, Field Service Operations) will be responsible for the administrative processes in the TS team focusing on the transactional processes by providing efficient support in response to customer needs in accordance with standard operatorial procedures to achieve financial, quality and customer satisfaction targets.
In this role, a typical day will include:
Processing of customer service requests, internal service requests and other inquiriesHandle customer direct parts requests including ordering and invoicingDispatch engineers on customers and internal demands including case and work-order creation and management.Maintain high data integrity with the Installed Base data in CRM including connections to other systemsSetup of new service contracts including creation of PM plansRenewals of existing service contracts including creation/maintenance of PM plansMaintain service contracts billing plans and invoicing in ERP systemManage master data in ERP and CRM, including materiel configuration, extension, pricing etc.Manage spare parts orders and receiving in collaboration with engineers and warehouse.WHAT YOU’LL BRING TO ALCON:
High level of customer and solution orientationPrevious experience working in back office administration, customer service area• Proficiency in English
Excellent MS office skills; SAP/SalesForce nice to haveMaster data management in ERP and CRMGood analytical skillsStrong attention to detail and accuracyAbility to work independently and within a teamPositive attitude and ability to work in fast-paced project environmentHOW YOU CAN THRIVE AT ALCON:
Opportunity to join growing, early-stage organization built within a mature, stable global companyFriendly working environment and a diverse and highly motivated teamVery best working environment for our employees – Alcon Polska has been recognized as a Top Employer for the two years in a rowTruly international environment and daily interactions with colleagues and stakeholders from all over the worldAttractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)• Hybrid model of work (3/2/weekly)
Modern office with a lot of facilities inside located at NewCity building, 15 Marynarska Street, WarsawAlcon Careers
See your impact at alcon.com/careers
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