Technical SME

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

We are seeking a Technical Subject Matter Expert (SME) to join the Mobiles & Specialty Devices team. This role will support the HHU (Smart Meter Field Engineers) service, along with Phones and Mac devices, forming part of a wider technical delivery team within a major user devices programme.

The successful candidate will play a key role in managing and securing mobile and endpoint devices, delivering technical solutions, and supporting enterprise-scale environments.

What you will do

• Manage Android, iOS, iPadOS, and macOS devices using Microsoft Intune
• Manage AR/VR devices using Meta Quest for Business
• Configure and maintain MDM and MAM policies to ensure device security
• Implement and maintain Microsoft Azure tenant-level configurations (including Intune)
• Package, deploy, and publish applications (including macOS applications)
• Conduct vulnerability remediation across Macs and enrolled devices
• Manage application permissions, policies, and reporting through scripting
• Support user and group assignments within enterprise environments
• Work within Agile/JIRA frameworks to deliver technical solutions
• Provide L2 support and technical expertise across device estate

What we expect of you

• Strong experience withMicrosoft Intune(management and compliance policies)
• User and application management within enterprise environments
• macOS application packaging and deployment
• Scripting experience (e.g.Bash, Python)
• Knowledge ofAzure Active Directory / Active Directory Federation Services
• Experience with:
• Meta Quest for Business
• Apple Business Manager
• Google Zero Touch
• Broad expertise across:
• Android
• iOS / iPadOS
• macOS
• MD-102: Endpoint Administrator
• Microsoft 365 Certified: Enterprise Administrator Expert
• Equivalent hands-on experience will also be considered
• Security Clearance:SC required
• Experience Level:4+ years in relevant technical roles
• Support Level:L2
• Based in the UK with remote working
• Willingness to travel occasionally (1–2 times per quarter to Gloucester Business Park or other sites)
• No on-call requirement
• Strong technical ownership and problem-solving skills
• Ability to work across multiple device platforms in an enterprise setting
• Experience operating in fast-paced, Agile delivery environments
• Excellent stakeholder and team collaboration skills

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.