Technical Specialist

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Due to internal movements, we are looking for 3 exceptional Technical Specialists to join our team.

As a Technical Specialist, you will use your previous experience across many facets of workers compensation to coach team members and provide creative, strategic advice in accordance with Victorian workers compensation legislation and WorkSafe Victoria guidelines.

We currently have opportunities available across Front End, Tail and Medical Management.

These will be permanent, full time positions based in the Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

• Providing technical support to claims teams in line with Victorian workers compensation law and WorkSafe Victoria guidelines
• Work directly with Claims Specialists / Case Managers as part of a team in the delivery of the EML customer experience.
• Encourage proactive and open communication with key stakeholders during decision making process.
• Provide regular advice and feedback to Claims Specialists / Case Managers and Team Leaders and improve overall quality of decisions relating to liability / work capacity / permanent impairment / weekly payment entitlements and communication through effective training, quality reviews and management of disputes.
• Participate and provide technical support and training in employer claims reviews.
• Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed.
• Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved.
• Building and maintaining strong collaborative relationships with internal and external stakeholders; and
• Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

ABOUT YOU

• Strong technical experience, preferably within the Victorian workers compensation scheme.
• Experience in managing workers compensation claims within all or most claims management segments.
• Experience in managing relationships and competing stakeholder priorities.
• Exceptional problem solving and strategic thinking skills; and
• Experience in leadership, in particular coaching and supporting others to succeed.
• Qualifications in Law and working experience in personal injury litigation would be highly advantageous.