Technical Success Manager
Zscaler
Escazu, CRI
Full-Time
Competitive
RemoteManager
About Zscaler
Zscaler is a pioneer and global leader in zero trust security. The worlds largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debatewere focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We champion an AI Forward, People First philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If youre driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.
Role
We are looking for a Technical Success Manager to join our team. This is a hybrid position reporting to the Manager of Technical Success. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize their usage of Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for Zscalers customers.
What youll do (Role Expectations)
Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize strategic alignment between customer objectives and Zscalers goals
Offer technical guidance, product insights, and best practices for the integration and expansion of Zscaler solutions through the development of customized technical strategies
Provide technical expertise and organizational skills to manage escalations and coordinate resolutions with internal and external teams
Identify adoption insights and develop risk mitigation plans proactively to manage and protect assigned customer accounts
Participate in the creation and sharing of intellectual capital including training and best practice guides to enhance the Customer Success team's capabilities
Who You Are (Success Profile)
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedbackknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What Were Looking for (Minimum Qualifications)
5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
Strong communication and presentation skills that enable you to consultatively shape and influence internal and external decisions
Strong technical acumen with the ability to align business challenges to the Zscaler portfolio to meet business and security outcomes
Ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans
What Will Make You Stand Out (Preferred Qualifications)
Background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, or CASB
Experience with troubleshooting methodologies and escalation management to isolate technical and organizational issues and drive problem resolution
Industry certifications such as CISSP, CCNP, CCIE, or Network+
#LI-Hybrid #LI-IA1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Learn more about Zscalers Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.