Technical Support Engineer

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Job Description – Technical Support Engineer

Location : Vadodara

Exp - 2-4 Years

Shift - 1-10 PM IST

· Respond to customer through phone/ email inquires w.r.t products and perform required technical troubleshooting steps based on customer issue within the scope of support

· Hands-on experience working with ticketing tools and SLA governed environment

· Escalate issues (when required) to the appropriate channel

· Record, track, and document the problem-solving process all the way through to the final resolution

· Use logical reasoning to analyze a situation and make use of available debug utilities

· Identify and learn old and new software features supported by the organization

· Hands-on experience working with fixes at the product level, including installing and upgrading software

· Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved

· Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits

· Develop FAQ and Knowledge Base articles to aid in problem resolution.

Roles and Responsibility -

.• Issue understanding and Impact analysis during problem identification - Severity validation

Technical Skills -

· High proficiency in using computers.

· Technical troubleshooting/ debugging experience, programming experience, knowledge in database, SQL queries.

· Advance knowledge of Windows systems, fair understanding of code flow( JAVA, Python, C#), Webserver ( IIS / Apache / Tomcat troubleshooting), Any database.

· Advanced knowledge of Database, scripting, Excel.

· Basic knowledge of macros.

· Intermediate knowledge on Networking, Windows Server 2012 onwards, Client-Server Architecture

· Basic knowledge on Cluster and Active Directory

· In-depth Knowledge about browsers (MS Internet Explorer and equivalent)

· Usage of MS Office suite (MS Outlook, MS Word and MS Excel) & Open office suite.