We are looking for a knowledgeable and customer-focused Cooling / Air-Conditioning Technician or Engineer to provide remote (telephone-based) technical support for computer room and data center cooling applications.
In this role, you will act as a key technical reference for our customers, leveraging your solid experience in the cooling industry - particularly with DX and chilled-water systems - to support both pre-sales and post-sales activities. You will contribute to delivering reliable, high-quality solutions while ensuring a positive and professional customer experience throughout the full engagement lifecycle.
What will you do:
- Provide technical support and guidance to customers via telephone and email
- Assist customers with product selection, system design, and troubleshooting
- Attend appropriate quality conference calls
- Collaborate with the sales team to provide technical expertise during the pre-sales process
- Conduct post-sales support by addressing customer inquiries and resolving technical issues
- Stay updated on industry trends, best practices, and product developments
- Contribute to the development of technical support documentation and resources.
What qualifications will make you successful
Languages
- Fluent Spanish(spoken and written) is required
- Good working proficiency in English.
Technical Expertise
- Proven experience in the cooling / air-conditioning industry, with hands-on exposure to DX and chilled water systems
- Understanding of computer room and data center cooling requirements is a strong advantage
- Solid PC skills, with proficiency in relevant software applications and digital tools.
Professional Skills
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams
- Strong problem-solving and analytical capabilities, with a structured approach to troubleshooting technical challenges
- Ability to perform well in a fast-paced, dynamic environment, managing multiple priorities with confidence.
Education & Certifications
- Completed a recognized apprenticeship as a Refrigeration / Air Conditioning Technician, or
- Diploma or degree in Mechanical Engineering or a related technical field.
- Relevant HVAC or cooling-related certifications are considered an advantage.
What's in it for me?
- Flexible work schedule and home-office options (hybrid)
- Medical & healthcare options: Private medical subscription; Life insurance
- Mental healthcare: Employee Assistance Program (24/7 online counseling)
- One day off to celebrate your birthday with your beloved ones
- Hands-on training and access to our technical labs
- Development Plan through Career path and coaching
- Schneider Career HUB- a platform where you can easily find your next challenge, an exciting project, coffee chats or a cool mentor
- Sustainability is at the heart of what we do, who we are and what we believe in
- Exposure to a multicultural and dynamic environment.
#LI-AP6
Let us learn about you! Apply today.
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
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Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
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150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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