Technical Support Manager - Gaming

Are you an experienced Technical Support Manager looking for your next career opportunity? Our Gaming department within Product Development is now hiring!

The Gaming Area at Betsson Group focuses on online casino Game Play and Game Discovery across all our brands and markets. We aim to offer the best gaming products in the industry and an exciting user experience when playing on our sites. We cover game lobbies, gaming initiatives, provider integrations and more.

What will you be doing?

As a Technical Support Manager within the Gaming Product Development Area, you will lead and grow the Technical Support Engineering team responsible for providing highquality 3rd line support across our Gaming Platform. You will drive operational
excellence, oversee resolution of complex issues, collaborate crossfunctionally, and champion continuous improvement.

• Lead, coach, and mentor a team of Technical Support Engineers.
• Drive career development, skill progression, and goal setting.
• Oversee delivery of highquality 3rdline support for Gaming Platform.
• Serve as escalation point for critical technical issues.
• Ensure documentation of troubleshooting, diagnostics, and root causes.
• Support incident, problem, and change management processes.
• Define and monitor KPIs: SLAs, ticket throughput, severity distribution.
• Drive longterm fixes for recurring issues.
• Promote automation and tooling improvements.
• Collaborate with Product, Engineering, QA, DevOps, Customer Support.
• Communicate operational requirements with partners and providers.
• Maintain understanding of the Gaming platform architecture.
• Participate in assessments of platform stability and performance.

What are we looking for?

• Experience in technical support, software engineering, or 3rdline support.
• Leadership experience managing or mentoring engineers.
• Strong troubleshooting skills with .NET, microservices, distributed systems.
• Proven ability to investigate complex, non-obvious production issues by leveraging observability tooling (Grafana, Prometheus, metrics, logs, traces) to turn unknown incidents into clearly understood root causes.
• Knowledge of AWS, Kubernetes, Kafka/RabbitMQ.
• Experience collaborating with crossfunctional teams.
• Understanding of Agile/Scrum methodologies.
• Frontend debugging experience (HTML/CSS/JS/TS).

The WOW

Our Gaming platform is the core of everything we do. It supports all our gaming sites and is central to the company strategy.

You will be part of preparing our journey to containerization, increasing the scalability of our systems while also maintaining their high quality. To accommodate new requirements, we are constantly re-evaluating our systems design and working on exciting new features. You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing

To sum it up: you will be taking our Gaming platform, which is used by a worldwide audience, to a new level!

What we offer:

• 25 working days of paid vacation.
• Private health and life insurance.
• Flexible compensation package for transport, meals, and more!
• Hybrid work policy for the best of office and home.
• Up to 10 days per year working remotely from abroad.
• 300 yearly wellness allowance.
• Office perks to make your day easier.
• Referral program with a bonus for successful hires.
• Intensive summer schedule in August for extra flexibility and work-life balance.

In addition to all of this, you will be part of the multi-cultural Betsson community enjoying team-building events, our Friday bars, our social clubs, parties and other events. There is always something fun to look forward to!

CHALLENGE ACCEPTED?

If you are interested to learn more, please apply with your CV in English.

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