Technical Support Representative

Unlock Your Potential at Eaton: Where Diversity Drives Innovation. No matter where you come from, your aspirations matter to us. We believe in the power of different perspectives, experiences, and backgrounds to ignite innovation and drive success. We're in the business of empowering people, and that includes you. Your journey here is not just about a job; it's about a shared vision for a brighter, more sustainable future.

What you'll do:

The responsibility of the Technical Support Representative is to deliver high end support and service to our customers and colleagues by being a part of the engine in Eaton Denmark that makes the wheels spinning.

Technical and quality related support and issues towards internal people and customers

Maintenance of customer, product and price master data

Technical and application support, product selection assistance

Handling of quality issues.

Qualifications:

Electrician certification or similar.

Degree in electricity

Skills:

Technical support

Handling of technical and quality related support and issues both internally and externally.

Commercial & technical support to customer, projects, end users, field sales, electrical wholesalers, distributors and resellers

Technical and application support, product selection assistance.

Handling of quality issues with customers and central teams.

Assistance with product releases and decommissioning of obsolete products

Support to marketing eg. technical material text, products, training and handling of incoming leads.

Ad hoc tasks such as receiving or shipping a pallet of goods

Knowledge of electrical installations in industry and commercial buildings

Knowledge of automation solutions (PLC, HMI, communication protocols)

System knowledge of Microsoft excel and SAP is a plus.

Decision Making

Recommend appropriate action to serve the customers in the fastest and best possible way

Planning and Organising

Plan and organize own time

Coordinate and allocate resources internally in the Customer Service team

Communication

Fluency in Danish & English is mandatory

Work closely with internal stakeholders like Sales, Service and the team in Budapest

Problem Solving

Willingness to solve problems and to keep fighting until the problem is solved at the customers satisfaction

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.