Technical Support Representative

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Main Responsibilities

Your primary focus will be offering technical expertise through inbound and outbound calls and chats and promptly addressing inquiries via email and ticketing platforms. You'll tackle a spectrum of questions ranging from installation and operation to troubleshooting and customization of assigned products. Employing basic diagnostic techniques, you'll identify issues, conduct thorough research, and resolve tickets efficiently. Adherence to established processes and timely escalation of complex problems will ensure seamless resolution and customer satisfaction.

Continuous Learning and Collaboration

In this role, you'll stay abreast of technological advancements and regulatory changes in the telecommunications sector, fostering a culture of continuous learning. Sharing technical insights with your team and collaborating effectively with cross-functional and global counterparts will be integral to promoting best practices and achieving organizational goals.

Job Requirements

As a qualified candidate, you'll possess the following:

• Strong communication skills and critical thinking abilities

• At least one year of technical experience in the International or local broadband industry.

• An empathetic approach, attention to detail, and ability to thrive in a dynamic, fast-paced environment

• Additionally, you exhibit a positive attitude, resilience, and a passion for delivering outstanding customer experiences.

Work Arrangement

This position offers a permanent, full-time role with a blended work type, primarily onsite at our BGC Taguig location. You'll be part of a supportive team environment, working dayshift hours with occasional weekend and holiday shifts.

Before employment, candidates must obtain an NBI Clearance to ensure compliance with regulatory requirements.

Join us at Probe CX and embark on a rewarding journey where your talents are valued and your contributions make a difference in the lives of our customers.