Job Description Summary
- Deliver high-impact, in-person and virtual training experiences focused on learner application, confidence, and adoption of Vertex products and solutions.
- Facilitate learning through discussion, inquiry, scenario-based exercises, and guided practice across diverse professional and technical audiences.
- Adapt facilitation in real time based on learner signals, observed gaps, and diagnostic questioning to guide learners toward independent problem-solving.
- Leverage AI-assisted tools — including LMS analytics, AI copilots, and content intelligence platforms — to personalize learning, identify trends, and continuously improve facilitation strategy.
- Partner with Instructional Design, Enablement Services, Product, and AI teams to align training delivery to measurable outcomes including readiness, adoption, and sustained performance.
- Capture facilitation insights and contribute to the continuous improvement of training content, enablement pathways, and AI-driven learning experiences.
- Travel to deliver training at client sites, regional centers, and conferences (up to 40%).
Required Qualifications
- 6+ years of experience delivering live, high-impact training to professional or technical audiences in SaaS or enterprise technology environments.
- Mastery of adult learning theory, facilitation-based instructional strategies, and real-time learner diagnosis.
- Demonstrated ability to translate complex technical concepts into practical, scenario-based learning experiences.
- Proficiency applying enablement frameworks focused on readiness, adoption, and measurable performance outcomes.
- Comfort leveraging AI-assisted tools to enhance training effectiveness, personalize reinforcement, and surface learner insights.
- Exceptional verbal communication, executive presence, and demonstrated confidence to lead, challenge, and coach learners.
- Bachelor's degree in Education, Training, Business, Technology, or a related field, or equivalent experience.
Preferred Qualifications
- Experience with learning platforms and analytics tools; Docebo strongly preferred.
- Demonstrated success measuring learning effectiveness beyond completion rates, including adoption metrics, confidence signals, and behavioral change indicators.
- Hands-on exposure to AI-enabled learning or enablement tools and emerging AI applications in training contexts.
- Experience collaborating with instructional design or enablement teams to refine content based on live facilitation insights.
- Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.
Refinement options available if needed:
- Adjust bullet density (condense or expand any section)
- Shift tone toward more senior, more technical, or more neutral register
- Enrich ATS keywords for facilitation, enablement, or AI-related skills
- Add a role title or seniority context line above the Summary
Pay Transparency Statement:
US Base Salary Range: $86,600.00 - $112,500.00
Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.
Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.
*In no case will your pay fall below applicable local minimum wage requirements.
