Technician, Commercial

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

Summary:

• Support growing commercial services sector

• Install and support Breezeline’s Commercial Hosted Voice (VOIP), enterprise fiber and small business (SMB) services

• Respond to Hosted Voice, commercial fiber circuit and SMB trouble calls

• Assist Technical Operations construction team with Commercial fiber deployments

• Assist Network Engineers during optical and network upgrades

Essential Duties and Responsibilities include the following: (Other duties may be assigned)

• Performing Hosted Voice service installations which includes working with internal sales and provisioning teams along with customer interactions for pre-qualification visits, site surveys, pre-installation and installations

• Install Breezeline Hosted Voice phones/devices, commercial fiber routers and other CPE

• Coordinate with the Sales and Business Services teams to design and implement hosted phone changes and additions to ensure minimal disruption to existing customer systems

• Troubleshoot and analyze IP voice and data issues as well as working scheduled maintenance activities during commercial equipment upgrades

• Coordinate with the Advanced Services Group during current customer system interruptions and device troubles

• Technical knowledge preferable associated with PBX and VOIP phone systems, ethernet and fiber networking, PC software and back office connectivity as well as CATV coax experience

• May assist local Technical Operations teams with additional tasks as approved by Manager Field Operations

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate Degree (A.A.) or equivalent from two years college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. The ability to write reports, business correspondence and procedure manuals. The ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of extensive technical details in mathematical or diagram form and deal with several abstract and concrete variables.

Desired Technical Skills

• Strong knowledge of Windows operating systems and Google Workspace

• Layer 2/3 networking technology

• Familiarity with VLAN and multicast

• Back office enterprise network technologies preferable

• PBX phone system and SIP phone experience desirable

• Familiarity with data center environments desirable

• Ability to perform clean cabling and professional installations

Other Required Skills and Abilities

• Ability to adhere to Local, Federal regulations and company policies.

• Ability to carry, climb and work from a ladder

• Ability to occasionally work in outdoor environments

• Ability to differentiate between different sizes and colors of wires

• Ability to drive a Company vehicle in a safe and responsible manner

• Ability to work in tight spaces including bending, reaching and/or twisting

• Ability to operate appropriate test equipment associated with position

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle or feel and reach with hands and arms. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. The employee may occasionally need to lift and/or move a 28’ ladder weighing up to 75 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

Experience:

• Computer Networking: 1 year (Preferred)

• LAN: 1 year (Preferred)

Benefits:

• Competitive salary

• Medical coverage (including prescription and vision plans)

• Dental coverage

• Life Insurance (1x salary at no cost to employee)

• Long and short-term disability insurance (no cost to employee)

• Voluntary employee, spousal, and child life insurance

• Company recognized Holidays with additional Floating Holidays

• Paid Time Off (PTO) programs

• Comprehensive Flex Work Policy

• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)

• Participation in the Employee Bonus Plan

• Participation in the Cogeco Stock Purchase Plan

• Complimentary and discounted broadband services (for those in our service area)

• Tuition Reimbursement

• Headspace Membership

• Betterhelp Membership

• Opportunities for LinkedIn Learning subscriptions for select colleagues