Technology Innovation & Data Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Technology Innovation & Data Manager

The Technology Innovation & Data Manager is responsible for the effective and efficient operation, maintenance, and security of all computer systems, data, and voice communication technologies within the property. This role ensures the stability of mission‑critical systems, supports end‑users, and upholds corporate technology standards to deliver exceptional service to guests and employees.

What You Will Do:

1. Stakeholder & Cross Department Collaboration

• Maintain harmonious and professional working relationships with all departments and the Home Office.
• Demonstrate strong interpersonal skills and the ability to work effectively with employees at all levels.
• Provide timely and effective technical assistance to hotel guests with varying levels of technology needs.

2. Service Delivery & User Support

• Deliver exceptional service and technical support to administrative users in line with the contracted Service Level Agreements (SLAs).
• Provide direct guest support and ensure high-quality technology services for function rooms, events, and conference operations.
• Ensure availability of critical systems—including PMS, Call Accounting, HSIA, PABX, and POS—24 hours a day.
• Establish and maintain user procedures, training, and hardware familiarization for all systems.

3. Systems & Infrastructure Administration

• Provide system administration for servers, including user/group account management, configuration, troubleshooting, and documentation.
• Support server infrastructure through performance monitoring, OS upgrades, and issue resolution.
• Ensure effective support for property-wide systems such as Back Office, Sales & Catering, and Human Resources applications.
• Administer and maintain the property’s communication tools and platforms.

4. Network, Security & Continuity

• Assist in managing the hotel’s network infrastructure (wired and wireless), ensuring stability, performance, and security.
• Support Active Directory, server infrastructure, and network protection tools including firewalls, web security solutions, and failover systems.
• Ensure effective virus protection, endpoint security, and mitigation of cybersecurity incidents.
• Assist in executing and monitoring system backup and recovery procedures.
• Provide 24/7 support for mission critical technology systems.

5. Project Management & Standards Compliance

• Support the coordination and implementation of new technology acquisitions and major Technology Innovation & Data’s projects.
• Participate in corporate-led technology initiatives and ensure smooth onboarding at the property level.
• Maintain and promote Four Seasons Core Technology Standards as outlined in the Four Seasons Technology Innovation & Data Core Standards.
• Recommend improvements and new applications to streamline business processes and enhance operational efficiency.
• Implement technology best practices across the property.

6. Vendor & Budget Administration

• Assist in managing third party vendor relationships to ensure high-quality service delivery.
• Contribute to the preparation and management of technology-related capital and operating budgets.
• Support other administrative or accounting-related functions as required.

What You Bring:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.

• Minimum 5 years of IT experience, with at least 2 years in a managerial role, preferably in hospitality.

• Strong knowledge of hotel technology systems, networks, cybersecurity, cloud platforms, and Microsoft 365.

• Experience in IT project management, digital transformation, and data analytics.

• Ability to manage vendors, budgets, and technology-related contracts.

• Strong troubleshooting, problem-solving, and leadership skills.

• Excellent communication and stakeholder management abilities.

• Professional certifications (ITIL, PMP, Cisco, Microsoft, AWS, Azure, etc.) are an advantage.

• Experience in luxury hospitality or international hotel brands is preferred.

• Excellent reading, writing, and oral proficiency in English language.

• Must be able to speak, read, and write Bahasa Malaysia.

• Must have the right to work in Malaysia.

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package

• Excellent training and development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.