Join our team as a Manager of our Consumer and Community Banking Problem Management team at JPMorgan Chase, where you will lead efforts to transform production stability and drive innovation and reliability across our technology landscape. As a manager within the Problem Management Team, you will be responsible for overseeing the core problem management functions of Engage, Improve, Plan, and Measure, ensuring your team delivers high-quality results that enhance the scalability and reliability of our services.
You will manage and mentor a team of problem managers, guiding them in delivering top-tier root cause and incident response analysis, identifying and completing repair items, and cultivating a blameless learning culture. You will lead problem management conversations with precision and urgency, partnering with Site Reliability and Application Development Engineers to research production incidents and develop post-incident analysis. Throughout the Problem Management lifecycle, you will communicate status and progress to senior leadership, ensuring incidents are thoroughly addressed and preventative measures are implemented to avoid recurrence.
