Serve as an emerging member of an 55IP Global Application (Tech / Production) Support team to provide technical assistance to 55IP and JPMorgan clients.
You're ready to gain the skills and experience needed to grow within your role and advance your career and we have the perfect opportunity for you.
As a Technical Support Engineer II at JPMorgan Chase within the [AWM 55IP], the mission of this role is to be a part of a team of technologists toward supporting next-level solutions that will impact a fast-growing business. The ideal candidate for this role has in-depth experience in design of support systems & processes, developing & mentoring a team of engineers and serving client requests. The candidate will employ latest technologies, data management, and security practices in all aspects of application support & monitoring. Critical thinking, clear communication, and collaboration will be key to the success of this role.
Job Responsibilities:
- Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
- Responsible & accountable for triaging and escalating production issues causing outages.
- Adhere to processes, company policies, required to deliver high quality services to clients & partners.
