You are a self-starter with excellent technical and communication skills. You have found the right team. As a Technology Support Analyst within the Global Operations team, you will perform extensive cross-organizational reporting, executive communications, and interactions with business partners at all levels across multiple lines of business. You will ensure daily tasks are completed, lead and participate in departmental projects, and be part of a high-performing global team. You will have the opportunity to work with a variety of different clients and internal partners, addressing many different problem types of varying complexity across multiple products and lines of business. Work with minimal direction/independently, keeping management informed of progress and escalating issues. Own/Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries. Proactively reach out to clients and internal partners to address processing errors or in support of platform changes. Safeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policy. Deliver exceptional client experience, while maintaining all the business requirements including controls. Advocating on behalf of client to ensure client needs are met when working with business partners. Support the development and maintenance of policies, procedures, and training materials. Ensure client satisfaction and confidence in JP Morgan's service offering, based on Customer Satisfaction Score (CSAT), is at or above departmental standards.
