Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Shift: Day + Weekend (Full time in office). Temporary location: Fountain Square. Permanent location: Highland Oaks (move date to be determined). Responsibilities: Work with minimal direction/independently, keeping management informed of progress and escalating issues; Own/Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries; Proactively reach out to clients and internal partners to address processing errors or in support of platform changes; Safeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policy; Deliver exceptional client experience, while maintaining all the business requirements including controls. Advocating on behalf of client to ensure client needs are met when working with business partners; Support the development and maintenance of policies, procedures, and training materials; Ensure client satisfaction and confidence in JP Morgan's service offering, based on Client Satisfaction (CSAT), is at or above departmental standards.
