Technology Support II - Production Support

Job Description

Required Skills

Responsibilities

• Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improves operational stability and availability through participation in problem management
• Assists in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identifies trends and assists in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
• Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects autonomously
• Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
• Participates in triaging, examining, diagnosing, and resolving incidents and works with others to solve problems at their root
• Recognizes the toil within your role and proactively works towards eliminating it through systems engineering or updating application code
• Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis