Territory Manager

About Ecolab

A trusted partner at nearly three million customer locations spanning over 170 countries, Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Our team delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality, and industrial markets.

When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

Ecolab TCD committed to providing exceptional service and support to our customers. We are a leading company in the industrial sector, and we pride ourselves on our dedication to customer satisfaction and innovative solutions. Join our team and be a part of our mission to deliver excellence!

We are looking for a customer-oriented Technical Representative to join our Textile Care Division team. In this role, you will be responsible for delivering top-quality service and support to our industrial laundry customers, ensuring their needs are met efficiently and effectively. You will serve as a direct point of contact for clients, providing service support for washing technology, resolving inquiries and issues, and delivering information about our products and services.

Responsibilities:

• Provide service for our applied washing technology as agreed in contracts.

• Resolve customer issues and complaints related to our laundry applications in an empathetic and effective manner.

• Deliver basic engineering support to customers and maintain our automatic dosing systems.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Provide detailed information about our products and services to customers.

• Support customers in troubleshooting with technical assistance.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with other departments to ensure customer satisfaction.

• Stay up to date with the latest product information and company policies.

Qualifications:

• Secondary education (preferably in chemistry or engineering); additional education or certifications in customer service/sales are a plus.

• Proven experience in service support, preferably in the laundry or technical service industry.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Proficiency in using customer support software and tools.

• Fluency in English is preferred.

• No immigration sponsorship available for this role

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future, and impact what matters.

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