Territory Services Manager - Ottawa and Surrounding Areas

JOIN OUR TEAM!

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together!

Department: Facilities and Construction

Location: Ottawa and Surrounding Areas

Type of employment: Permanent, Full Time (40 hours)

THE ROLE

We are currently hiring for a Territory Services Manager to join our Central Canada team. Reporting to the Maintenance Manager, Central Canada, the Territory Services Manager will be responsible for coordinating maintenance requirements and costs, managing repair and maintenance operations, and ensuring work is performed efficiently and within company standards. The Territory Service Manager will play an important role in achieving financial objectives by preparing budgets, analyzing variances, and implementing corrective actions.

The Territory Services Manager will maintain and manage a high-quality service technician team through recruitment, training, and performance management, while staying updated on industry standards and contributing to overall team objectives.

WHAT YOU’LL DO

Excited to embark on a journey with us? Here's a breakdown of the key responsibilities in this role:

• Identifies current and future maintenance requirements and costs by coordinating with management, production personnel, tradesmen, and technicians.

• Completes maintenance operational requirements by scheduling and assigning employees; negotiating and hiring contractors; following up on work results.

• Resolves maintenance problems by conferring with management, engineering, and quality control personnel.

• Manages repair and maintenance operations by determining priorities, scheduling, repair, maintenance schedules and installation of equipment.

• Ensures repairs are performed cost effectively by examining records, reports, operating practices, and other documentation.

• Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

• Manages maintenance operations by initiating, coordinating, and enforcing program, operation policies and procedures.

• Ensures work is performed within company standards by inspecting it to ensure its quality and cost-effectiveness.

• Maintains staff by recruiting, selecting and orienting employees. Maintains high quality results of service technician staff by training, coaching, counseling and disciplining employees, planning, monitoring and appraising job results.

• Maintains professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contributes to the Facilities team by accomplishing related results as requested.

• Other duties as assigned.

WHAT YOU’LL NEED

We want you to join our team! Here's what we're looking for:

Education:

• Degree in business or relevant field. Combination of experience and education that meet the minimum requirements may be substituted.

Experience:

• 5 - 7 years of experience in facility maintenance or related field.

• Must have demonstrated leadership ability, good communication skills, be self-directed and customer service oriented.

Knowledge and skills:

• Must be proficient in Microsoft Word, Excel, PowerPoint and Teams.

• Understanding of business principles, procurement practices, budgeting, and expense analysis.

• Strong problem-solving abilities to resolve maintenance issues.

• A current valid driver’s license with a clean abstract is required to operate company vehicle.

• In the field requirements 40% – 60% in local region.

• Travel to Toronto Support Office as required.

• Job duties may change in alignment with the business’ needs.

WHY YOU SHOULD WORK HERE:

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits package:

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)

• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.

• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.

• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks:

• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.

• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.

• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.

• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!

Circle K values diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request in all aspects of the selection process.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

Circle K values diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request in all aspects of the selection process.