ThankYou Rewards Servicing Experience & Customer Insights Lead Analyst, Vice President (Hybrid)
Citi
Wilmington, Delaware
Full-Time
$125,760
HybridExecutive
Citi is a leading global bank that serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
The Citi ThankYou Rewards program is a cornerstone of our card loyalty offerings, providing members with a wide array of options to redeem points for travel, gift cards, merchandise, and more. Our mission is to deliver a best-in-class experience that drives engagement and deepens our relationship with our customers.
Position Overview:
The ThankYou Rewards Servicing Experience & Customer Insights Lead Analyst is a strategic role responsible for shaping and executing the end-to-end servicing journey for our members. This individual will be a passionate advocate for the customer, using >------------------------------------------------------
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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.