We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
KEY RESPONSIBILITIES/DUTIES:
- Understand, represent and uphold the integrity of the Accor Vacation Club (AVC) brand at all times and in all interactions.
- Represent AVC in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values.
- Design and implement a clear business plan to deliver on the business objectives and KPIs for the assigned office.
- Actively manage the sales operation to ensure the team meets or exceeds KPIs ensuring budget and profitability targets are achieved.
- Onboard new sales team members as well as train, educate and monitor the performance of all sales employees in the team.
- Provide regular coaching, mentoring and feedback to the team to ensure continued development and engagement.
- Ensure performance reviews and personal development plans are in place for each employee.
- Ensure the performance of the team is monitored and the appropriate corrective action is taken, in discussion with Talent & Culture.
- Share the role of presenter and/or trainer as required.
- Stay current with required government licenses and legislative training required, ensuring the team are in possession of up-to-date licenses and permits.
- Ensure all membership and finance documentation is completed accurately, efficiently and in a timely manner, and kept on file in accordance with company requirements.
- Utilize sales, marketing and fiscal reports to assist in managing the site on an ongoing basis.
- Proactively look for marketing opportunities, support, marketing programmes and educate team members on marketing strategies.
- Efficiently manage any disgruntled members/guests appropriately and in line with the Company’s Internal Dispute Resolution Procedure.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering appropriately.
- Lead by example in both professional and personal conduct.
KEY POSITION CRITERIA:
- Sound leadership ability, including motivating, coaching and performance management
- Ability to conduct effective meetings
- Knowledge and application of sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale
- Sound problem solving and negotiating skills
- Positive and enthusiastic attitude
- Excellent communication skills, and active listening skills
- Works independently, as well as a team player
- Presents oneself as a professional role model
- Ability to works effectively with all level's employees and guests
- Ability to recognize financial trends and their application to the business
- Working knowledge of computer software and sales applications
- Excellent written and verbal communication skills including the ability to build relationships with key stakeholders across all levels of the business
- Demonstrated empathy and the ability to build upon other people’s ideas
- Proven ability to implement alternative methods to achieve goals in the face of obstacles
- Ability to meet tight reporting deadlines without compromising quality
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
