VENUE INFO
One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere. Visitors are invited start their journey to the top in the SkyPod™ Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever™ Theater or discover something new from the Observatory's team of tour guides at City Pulse. The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.
THE ROLE
The Tour Ambassador serves as a dynamic and engaging representative of One World Observatory, delivering exceptional guest experiences through guided tours, storytelling, and educational presentations. This role is responsible for connecting guests to the history, significance, and unique perspectives of New York City and One World Observatory while ensuring a safe, welcoming, and memorable experience.
ESSENTIAL DUTES AND RESPONSIBILITIES
- Welcome and engage guests throughout the Observatory experience, providing exceptional hospitality and service.
- Lead guided tours and educational presentations for individuals and groups, delivering accurate, engaging, and informative content.
- Share historical, cultural, architectural, and operational information about New York City, One World Observatory, and surrounding landmarks.
- Answer guest questions and provide recommendations, directions, and information to enhance the overall guest experience.
- Monitor assigned areas to ensure guest safety, comfort, and adherence to established policies and procedures.
- Assist in resolving guest concerns and service issues, escalating matters to leadership when appropriate.
- Prepare, maintain, and utilize tour materials, presentation aids, and other educational resources.
- Deliver presentations confidently and effectively to audiences of varying sizes and demographics.
- Remain knowledgeable about Observatory exhibits, attractions, programs, special events, and operational updates.
- Support special events, VIP experiences, group tours, and other guest engagement initiatives as assigned.
- Maintain a professional appearance and represent the organization positively at all times.
- Perform other duties as assigned by leadership.
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
To perform this role successfully, the candidate must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required:
EDUCATION AND/OR EXPERIENCE
- Associate degree in Hospitality Management, Tourism, Communications, History, Education, or a related field preferred.
- Minimum of two (2) years of experience as a tour guide, presenter, educator, performer, interpreter, or guest-facing professional in a hospitality, tourism, entertainment, museum, attraction, or cultural environment.
- New York City Tour Guide License and knowledge of New York City history, landmarks, and attractions preferred.
SKILLS AND ABILITIES
- Demonstrated commitment to delivering exceptional guest service with a high level of professionalism.
- Strong public speaking, storytelling, presentation, and interpersonal communication skills, with the ability to engage diverse audiences.
- Ability to learn, retain, and effectively communicate historical, cultural, technical, and operational information.
- Energetic, outgoing, and proactive approach to guest engagement and daily responsibilities.
- Ability to maintain composure and professionalism while addressing guest questions, concerns, and service recovery situations.
- Proficiency in Microsoft Office applications; familiarity with presentation technology and social media platforms preferred.
- Ability to work effectively in a fast-paced, high-volume environment while maintaining attention to detail.
- Ability to adapt to changing business needs, guest expectations, and operational priorities.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
- Ability to stand and walk for extended periods; frequently bend, stoop, kneel, reach, push, and pull; lift and carry up to 50 pounds; and work safely in a fast-paced environment.
COMPENSATION
$25/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.
WORKING CONDITIONS
Location: On-site (One World Observatory, NYC)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
