Tours Manager | The Star

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you.Join us!

THE ROLE

To serve the high volume of visitors, it is imperative that service of the highest standard is administered daily through each employee associated with the tour department. The role of a Tours Manageris to effectively give information about the venue in an

entertaining, engaging and informative way.

ESSENTIAL DUTIES
• Provide exceptional customer service to practice facility and visitors
• Welcome each visitor and serve them as they begin the tour
• Maintain a professional image and pleasant demeanor at all times
• Be knowledgeable about all parts of the stadium that are on the tour route and in the script.
• Facilitate a group getting through the stadium in a safe and effective way
• Work with fellow team members to keep tour route monitored in an effective manner
• Learn which tours are available on aday-to-daybasis
• Communicate withteammatesand supervisors via 2-way radio
• Ensure safety of all visitors

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

• Have relevant customer service experience and managerial experience to lead staff

• Must have excellent interpersonal skills

• Ability to demonstrate a positive and team-oriented attitude

• Must be comfortable serving visitors of all backgrounds and ages

• Must be willing to be flexible with their schedule and daily assignments

• Ability to stand for long periods of time and walk long distances

• Ticketmaster Host experience is a plus

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On SiteThe Star Frisco, TX

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are describedbelowtheabove headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.