Trade Finance Services Representative, Global Operations, Shanghai

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for independently performing a variety of routine and non-routine support functions related to trade finance servicing by following established bank policies and procedures. Key responsibilities include processing trade transactions, performing follow-up tasks, providing middle office support, handling irregular cases, and ensuring compliance with internal policy and local regulatory requirements. Job expectations include proactively improving capabilities to drive operational excellence and support delivery of exceptional client service.

Responsibilities:

• Responsible for import/export trade products process, and follow up with any irregular case, maintain a high quality of work and spot attempted fraud and ensure self-operation is in strict compliance with internal policy and/or local regulatory requirements.
• Assistance in Supply Chain Finance and RMB draft (BAD/CAD) process.
• Participate various business enablement projects, regional and local change initiatives.
• Ensuring all procedures, practices and service delivery standards are complied with regulatory and internal requirements.
• Responsible for achieving the standard of the Quality Management System in line with requirements in processing turnaround time.
• Carry out any other duties and responsibilities given by the manager.
• Process import/export bills documents and apply knowledge of commercial law/government regulations, e.g. OFAC, UCP600, URC522, SAFE/NFRA/PBOC regulations.
• Ensure transactions are handled accurately and effectively.
• Continuously improve working skills and efficiency via self-study or training of system enhancement.

• University graduate, preferably in Banking or International Business.
• English is needed to communicate effectively with internal and external stakeholders as well as clients.
• Good command of Mandarin.
• Well versed with all ICC Articles in particular UCP600, ISBP and URC522, and have better knowledge of OFAC, AML and KYC.
• Knowledge with RMB draft (BAD/CAD) process, and familiar with the laws/regulations on RMB draft are preferred.
• Strong working knowledge of Microsoft Excel spreadsheet, Word, and PowerPoint.
• Must be very customer focused, proactive and service oriented.
• Good team player and willing to learn.
• Have 3-5 years trade experience, experience in documentary credit - processing an advantage.
• Detail-conscious, well-organized, self-motivated, willing to work under pressure, and ability to manage a variety of responsibilities and prioritize effectively.
• Strong sense of responsibilities and ability to work independently as well as interact effectively with the team.