Make your mark by leading a critical custody trade operations team supporting some of the world's most important institutions. You will help deliver an outstanding client experience by driving timely, accurate trade capture and settlement outcomes in a controlled environment. You will partner across teams to improve processes, strengthen operational resiliency, and support product growth. Join JPMorganChase to grow your leadership capabilities while operating at global scale.
Job summary
As a Custody Trade Capture and Settlements Manager within our Custody Operations team, you lead a team of eight team members responsible for processing custody client trades end-to-end. You ensure disciplined execution across trade capture, validation, settlement, and fails management while maintaining strong risk and control practices. You partner with internal stakeholders and clients to resolve breaks and answer trade status questions quickly and professionally. You also coach and develop the team through effective training, capacity planning, and succession planning.
Job responsibilities
- Manage workflow across the full life cycle of custody trades, from instruction capture through settlement
- Process and validate custody trades in line with established procedures and controls
- Oversee foreign exchange trade processing, including Treasury and agent (off-book currency) foreign exchange
- Monitor trade capture, fails management, and settlement activities to ensure timely completion
- Investigate and resolve settlement discrepancies, escalating through appropriate channels as needed
- Respond to client and internal queries regarding trade status, market practice, and settlement outcomes
- Lead daily operational management of the custody workflow, prioritizing to critical deadlines
- Maximize team capacity through resource planning, training plans, and succession planning
- Communicate strategic, regulatory, and process changes to the team and ensure readiness
- Maintain and continuously improve standard operating procedures aligned to policy and risk management needs
- Contribute to the strategic development and ongoing evolution of custody products and services
Required qualifications, capabilities, and skills
- Minimum five years of experience in financial services, with relevant experience in custody, fund services, or markets operations
- Demonstrated experience managing a team and delivering day-to-day operational outcomes
- Strong knowledge of the trade life cycle and the role of a custodian bank
- Working knowledge of foreign exchange processing, including Treasury versus agent (off-book currency) foreign exchange
- Familiarity with SWIFT MT54x messages and related market practices/nuances
- Operational subject matter expertise in reconciliation, settlements, fails management, and trade support
- Strong risk and control awareness, including the ability to prioritize workloads and meet critical deadlines
- Excellent client service skills, including the ability to handle difficult situations professionally
- Strong written and verbal communication skills across multiple channels with internal and external stakeholders
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Ability to perform under pressure and adapt to changing volumes while maintaining accuracy and quality, including flexibility to support early and late Asia-Pacific coverage shifts (approximately 6 a.m. to 11 a.m. start times)
Preferred qualifications, capabilities, and skills- Bachelor's degree or equivalent
- Global custody or local custody experience
- Experience driving projects and process improvement initiatives in an operations environment
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
