Trade&Working Capital Supply Chain Finance Analyst - Bilingual Portuguese/English

Job Description

Required Skills

Responsibilities

• Service all supplier queries related to user profile creation and modifications, Discount release level changes, Logon assistance and Trade Channel Support
• Resolve all Supplier inquiries within SLAs by coordinating with internal teams and sharing timely status updates with interested parties
• Communicate proactively and escalate aging and sensitive supplier issues
• Share information on identified supplier issues or product deficiencies and recommend process improvement ideas to enhance the service experience
• Serve as peer coach to other employees. Share best practice samples with newly hired employees, or analyst learning new tasks
• Ensure proper handling and disposition of case tracking records
• Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services
• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation
• Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact
• Observe local LATAM holidays and work US holidays except, Christmas and New Years