Training Administration & Operations Analyst

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Job Category
Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Delivery & Operations Specialist
Team: Trailhead Training Operations
Location: Bangalore / Hyderabad
Shift: PST (Pacific Standard Time)
About the Role
The Delivery & Operations Specialist is responsible for the operational execution and coordination of
Salesforce training delivery programs. This role serves as a primary operational point of contact for
Learning Credit management, Private Workshop execution, and PST-hour stakeholder support.
The position partners closely with Sales, Customer Success, instructors, and learners to ensure seamless
delivery of training programs, effective utilization of learning offerings, and a consistent, high-quality
customer experience.
Role Summary
This role focuses on end-to-end training operations support, including Learning Credit administration,
workshop coordination, learner enablement, and real-time operational support during PST business
hours. The specialist ensures that training programs are delivered efficiently, accurately, and in alignment
with defined service levels and operational standards.
Key Responsibilities
Learning Credit Operations

Manage end-to-end Learning Credit operations including account management, EDU code

provisioning, consumption tracking, extension processing, and customer communications

Support Learning Credit utilization through proactive engagement with Account Executives,

Customer Success Managers, and customers

Ensure accurate execution of Learning Credit processes in accordance with defined policies and

controls
Private Workshop Coordination

Support Private Workshop execution from registration through delivery

Coordinate with instructors, customers, and internal stakeholders to ensure operational readiness

Manage logistics, communications, scheduling updates, and escalation resolution

Monitor workshop milestones and ensure timely completion of all operational activities

PST Hour Support & Learner Operations

Provide dedicated PST-hour coverage for internal support channels

Respond to training, Learning Credit, and eLearning-related queries via Slack, case systems, and

email

Support learner onboarding, access provisioning, and troubleshooting across learning platforms

Ensure timely resolution of operational requests in alignment with SLAs

Operational Excellence & Continuous Improvement

Identify operational gaps and support process improvement initiatives

Contribute to audits, documentation updates, and standard operating procedures

Participate in ad-hoc projects and cross-functional initiatives to improve delivery efficiency

Required Qualifications

2-4 years of experience in training operations, learning & development coordination, or customer

success operations

Experience working with Learning Management Systems (Salesforce LMS / Trailhead ecosystem

preferred)

Familiarity with Salesforce organizational tools and learning operations processes (e.g.,

provisioning, Org management)

Strong written and verbal communication skills

Ability to work independently during PST hours in a globally distributed team environment

Strong organizational skills with the ability to manage multiple priorities and meet SLAs

High attention to detail with strong problem-solving and analytical skills

Preferred Qualifications

Experience supporting enterprise learning programs or customer enablement functions

Exposure to eLearning operations, including learner access and troubleshooting

Experience working in cross-functional global operations teams

Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.