Training Lead

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Learning Experience Leader

So what does a Learning Experience Leader really do? Think of yourself as the someone who will
create and maintain a positive and professional learning environment, so not just anyone is
qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good
company so we make sure our employees are top notch. Now we need your full concentration because
it’s time to imagine what it’s like being a Learning Experience Leader.
Imagine yourself going to work with one thing on your mind: that you will be designing and
expanding training and development programs. As you tackle your new tasks for the day, you know
that it comes down to one thing: that you will ensure that Foundation Skills Training is aligned with
Product Specific Training methodologies and initiatives.
TaskUs believes in being transparent with our new employees about their job duties and the possible
impact. Some of our campaigns include disturbing content. Examples of these types of material may
include but are not limited to:
● Child exploitation and abuse
● Animal torture
● Gang Violence
● Murder
● Hate Speech
As a trainer of content moderators it is important for you to know the potential risks related to this
type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency
programming, and other wellness initiatives, exposure to graphic and disturbing content is
unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk
for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress
based on the content they are viewing.
TaskUs reserves the right to reassign trainers in content moderation to other TaskUs projects based on
staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Resiliency and Wellness Team
takes an active role in the primary prevention of mental health concerns through direct practice efforts,
e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise
awareness about psychological issues, challenge ideas that contribute to social inequity,
disempowerment, and discrimination, as well as the underlying structures that support them. In
addition, our programs empower employees to find and use their voices in a healthy and productive
way.

As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations
through your conduct, work ethic, integrity and character. You can also think of yourself as a creator in
a way that you must create and deliver end-user, partner, and distributor training which includes
curriculum, training, and exams, for all general preparatory courses prior to enterprise endorsement.
You will also need to deliver preparatory training that is sufficiently technical, covering the basic skill
requirements as identified by enterprise needs. You will also need to be able to deliver projects and
motivate trainees through effective trainings. Think of yourself as a manager in terms of design,
delivery, and you want to always continuously improve the training programs and the other learning
opportunities across the organization. You will also amend and revise programs as necessary, in order
to adapt to the changes occuring in the work environment. You will also act as the content expert and
maintain relevant training documents and training materials for training conducted. You’re also a
developer because you need to create effective induction programs. You will also need to monitor and
review the progress of the trainees through questionnaires and discuss with the managers. You have to
ensure that statutory training requirements are met and you must have an understanding of E-learning
techniques, and where relevant, being involved in the creation and/or delivery of e- learning packages.
You will also be researching new technologies and methodologies in workplace learning and presenting
this research. You will also be a cop in a way that you’ll ensure that all trainees adhere to the company’s
Code of Conduct.

So, do you have what it takes to become a Learning Experience Leader?

Requirements:
So, what is it we’re looking for? Well, since this is a Learning Experience Leader post, we’d need
someone who already has the experience to even call themselves one. So if you have at least 1-2 years
of working experience in the related field (training or teaching experience) then you’re qualified! Are
you someone who is proficient in the use of Microsoft and Google applications? Can you communicate
yourself well both orally and in written? Do you presentation and class facilitation skills? If yes, then
you’re what we need!
We need out of the box thinkers and we need someone who is creative enough to have the ability to
engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management
and mentoring skills.

We need someone who is able to work in a flexible schedule including weekends, holidays and longer
hours. So we also need someone with high energy, enthusiastic, motivational training style. We also
need someone who has strong organizational, planning, project management, problem resolution,
communication, presentation, facilitation, influencing skills.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.