Training Specialist I

Workforce Classification:

Telecommuter

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/.

The Training Specialist I will help Associates meet the goals of Premera Blue Cross by giving them the opportunity to achieve optimum productivity through successful technical training. The incumbent is responsible for delivering effective training on Premera's operational systems. Some travel to branch offices may be required.

What you will do:

• Conduct successful classes (in-person and virtual) on assigned Premera operational systems including but not limited to customer service and claims processing.
• Use effective presentation techniques and methods suitable for adult audiences.
• Collaborate effectively with peers within the training department to ensure successful class delivery.
• Foster strong working relationships with Team Leaders and Technical Support Staff.
• Responsible for thorough preparation prior to and throughout the duration of classes, including reviewing training materials, planning activities, and updating examples as necessary.
• Maintain proficiency levels on technical platforms as well as all lines of business through continuous learning.
• Effectively communicate with business partners and leaders throughout the training delivery process, including expectation meetings, daily status reports, and post-graduation debriefing.
• Review, audit and provide feedback on trainees’ work on activities including but not limited to claims processing, telephone conversations or correspondence.
• Assume a leadership role within the classroom by monitoring attendance, testing productivity and accuracy levels, addressing individual or team behavioral issues, providing accurate and appropriate feedback to trainees and elevating performance issues to the appropriate management team.
• Collaborate with customers to evaluate and address specific training needs.
• Perform other duties as assigned.

What you will bring:

• Associate’s degree or two years’ work experience. (Required)
• Two years of Premera experience in a customer-facing role or at least 2 years’ experience in a training or public speaking role. (Required)
• Proficient knowledge of Microsoft Office products including software revisions, technical changes and trends. (Required)
• Prior experience within Premera’s Customer Service teams. (Preferred)
• Prior experience within Premera Operations. (Preferred)
• Track record of continuous learning. (Preferred)
• Experience with instructional design creation, delivery and implementation. (Preferred)
• On-Platform Hours: Our on-platform hours are from 7:30 AM to 5:00 PM PDT Monday through Friday. Off Platform Core Hours: The core working hours are from 9:00 AM to 3:00 PM PDT, Monday through Friday. All team members are expected to be available and actively working during these hours. This means the earliest start time is 6:30 am PST, and the latest you can work is 5:30 pm PST. Working core hour shifts is based on your project assignment.

What you will gain:

• Build experience delivering training to adult learners in both virtual and in-person settings.
• Strengthening presentation, facilitation, and communication skills across diverse teams.
• Gain hands-on exposure to operational systems, processes, and performance metrics.
• Develop partnerships with leaders and subject matter experts to support business success.

Physical Requirements:
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person and over the telephone.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.

• Voluntary benefit offerings, including pet insurance for paw parents.

• Life and disability insurance.

• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

• Generous paid time off to reenergize.

• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.

• Free convenient on-site parking.

• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Salary Range:

$52,400.00 - $78,600.00

National Plus Salary Range:

$59,800.00 - $89,700.00

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.