What success looks like in this role:
Transition Leadership & Governance
- Leads large, complex transition programs from contract signature through operational stabilization.
- Provides governance, risk management, and executive-level reporting throughout the transition lifecycle.
- Drives cross-functional alignment across Operations, Solutions, Finance, HR, Technology, Procurement, and Client stakeholders.
- Serves as an escalation point for transition risks, issues, and dependencies.
Deal Onboarding
- Consults with bid and account management teams to review project proposals, contracts, solution designs, and other key project documentation.
- Based on review, determines transition goals, timelines, funding limitations, staffing requirements, and resource allocation plans.
- Develops and implements communication and change management plans to support the full transition lifecycle and initial steady-state operations.
- Partners with stakeholders to ensure contractual commitments are translated into executable implementation plans.
Solution Handover / Validation
- Validates that proposed staffing models, sourcing strategies, and skill requirements align with contractual, financial, and operational requirements.
- Validates that all non-people resources are aligned with contractual, financial, and solution requirements and works closely with Procurement and other stakeholders to ensure appropriate plans are in place.
- Reviews solution assumptions, implementation plans, and operational readiness requirements to support successful execution.
- Validates the adequacy and accuracy of solution assumptions, including solution components, pricing, costing, and delivery requirements.
- Identifies implementation gaps, risks, and dependencies and ensures development of appropriate mitigation strategies.
- Partners with Operations and Solution teams to ensure delivery models are scalable, sustainable, and aligned with client expectations.
Financial Structuring
- Ensures project accounting structures and budgets are established in accordance with project requirements.
- Ensures client billing processes and procedures are implemented and operational prior to go-live.
- Monitors transition-related financial performance and supports alignment between implementation activities and commercial commitments.
Stakeholder Management & Continuous Improvement
- Builds strong working relationships with internal and client stakeholders throughout the transition lifecycle.
- Facilitates decision-making across multiple functional teams to ensure successful delivery outcomes.
- Provides regular status reporting, risk updates, and implementation progress to leadership and key stakeholders.
- Captures lessons learned and drives continuous improvement initiatives to enhance future transition effectiveness.
You will be successful in this role if you have:
Key Qualifications
- Bachelor's degree and 8+ years of relevant experience, or an equivalent combination of education and experience.
- Experience leading complex transition, implementation, transformation, or program management initiatives in a global or matrixed environment.
- Demonstrated success managing cross-functional workstreams, stakeholders, and operational readiness activities.
- Strong project/program management, risk management, and stakeholder management skills.
- Ability to influence and collaborate effectively across multiple business functions and levels of leadership.
- Experience within BPO, customer experience, outsourcing, shared services, consulting, or related industries preferred.
- Fluency in English and Spanish (written and verbal) required.
- Portuguese proficiency preferred.
- PMP, PRINCE2, Lean Six Sigma, or equivalent certification is a plus.
- Master's degree preferred.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
