Travel and Expense Operations Leader

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Role Overview

The Travel & Expense Operations Leader is responsible for the day‑to‑day administration, execution, and delivery of Travel & Expense (T&E) processes in accordance with well‑defined global policies and procedures. This role ensures that travel and expense activities are processed accurately, on time, and in full compliance with approved standards.

This position ensures operational discipline, consistent application of policy, effective case resolution, and reliable service delivery across regions.

Key Responsibilities

Process Administration & Service Delivery

• 10+ years of experience. Execute and administer end‑to‑end Travel & Expense processes aligned to approved global policies and standard operating procedures.
• Ensure timely and accurate processing across core activities, including expense reimbursements, payments, audits, cash advances, manual expense claims, overpayments, and separation‑related expenses.
• Monitor daily operational queues and ensure service levels and turnaround times are consistently met.

Policy Governance, Execution & Compliance

• Collaborate with Procurement and Vendor Services on vendor performance across both systems and processes (Concur, card providers, TMCs)
• Accountable for controls, audit outcomes, and compliance posture
• Contribute towards policy and roadmap decisions to improve productivity and effectiveness as well as user experience

• Apply and enforce established Travel & Expense policies consistently across employee populations and regions.
• Handle policy‑based inquiries and exceptions within defined guidelines; escalate interpretation issues or gaps to the appropriate governance or policy owners.
• Support internal and external audits by ensuring documentation, approvals, and process evidence are complete and compliant.

Systems & Tools Administration

• Own the Travel & Expense tool from a process and business perspective, ensuring it supports approved policies and operational requirements.
• Drive automation, simplification, and user experience improvements
• Partner with HR Technology and CIO teams to:
  • Submit, review, and support approved system change requests
  • Coordinate configuration updates and system administration activities
  • Ensure clear ownership between process decisions and technical execution
  • Administer operational aspects of the tool, including user access requests, reference data maintenance, and processing of approved setup or change requests.
  • Support User Acceptance Testing (UAT) by executing defined test cases and validating outcomes for approved changes.

Corporate Card Administration

• Administer the Corporate Card program in line with established guidelines, including card applications, limit changes, maintenance, and terminations.
• Coordinate with internal partners and vendors to resolve operational issues related to card usage and processing.

Case Management & Employee Support

• Oversee resolution of employee inquiries and cases raised through designated case management tools.
• Ensure responses are timely, accurate, and aligned with documented policy and procedures.
• Identify recurring issues and operational pain points and raise recommendations for process improvements.

Operational Reporting & Continuous Improvement

• Track and review operational metrics such as volumes, cycle times, SLA performance, and error rates.
• Identify process inefficiencies or recurring issues and provide input to governance or process owners to support continuous improvement.
• Support implementation of approved process updates and ensure operational readiness.
• Provide service level performance reporting and insights to senior leadership
• Vendor performance management and escalation management to achieved desired and contractual outcomes
• Accountable for service KPIs and experience metrics

Stakeholder & Team Coordination

• Coordinate daily activities across the Travel & Expense operations team to ensure workload balance and continuity of service.
• Act as the primary operational contact for Finance, HR Services, HR Technology, and vendors on T&E execution matters.
• Ensure clear handoffs and escalation paths for issues outside defined process or policy boundaries.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you want to advance in Management as a Test Manager or pursue alternative expertise areas such as Architecture - Kyndryl is dedicated to your professional journey.

Who You Are

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills

• Experience in Travel & Expense administration, shared services, or operational delivery roles.
• Working knowledge of Travel & Expense systems and tools (e.g., Concur or similar platforms).
• Strong understanding of compliance, audit, and financial control requirements related to expense processing.
• High attention to detail, strong process discipline, and ability to manage high transaction volumes.
• Clear, practical communication skills for employee and stakeholder support.

Preferred Skills:

• Masters degree or relevant certifications.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.