Job Type:
Regular
Work Location:
Client Support Center - Southlake, TX 76092
Overview:
2020 Companies is now hiring a full-time remote Travel and Support Operations Coordinator!
The Travel and Support Operations Coordinator plays a critical role in supporting field operations by providing technical assistance, scheduling support, quality assurance, and administrative coordination. This position serves as a key liaison between Field Service Representatives, scheduling teams, leadership, and internal stakeholders to ensure assignments are completed accurately, efficiently, and on time.
The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced remote environment.
What We Offer
- $19.00 per hour, paid weekly
- Fully remote work environment
- Health, Dental, and Vision benefits
- 401(k) with company match
- Paid Time Off and Paid Holidays
- Monthly mobile phone reimbursement
- Employee Assistance Program
- Leadership Development Program
- Scholarship opportunities for employees and eligible family members
- Employee discounts through multiple client programs
About 2020 Companies
2020 Companies is a premier outsourced sales and marketing agency that helps brands launch products, penetrate new markets, and execute innovative sales and marketing strategies. We invest in our people through training, technology, and development opportunities, empowering teams to succeed in a variety of dynamic environments.
Job Description:
Field Operations & Representative Support
- Serve as a primary point of contact for Field Service Representatives regarding assignments, expectations, operational processes, and system support
- Provide technical support via phone, email, and remote access, assisting representatives with troubleshooting, system access, and locating job instructions
- Act as a liaison between field teams, scheduling, and leadership to ensure clear communication and operational alignment
- Research and document missed visits, late visits, and field-related issues, escalating trends and concerns as needed
- Support route optimization and scheduling initiatives to improve coverage, reduce travel time, and control mileage expenses
- Assist leadership with operational projects, market coverage planning, and other business initiatives
Scheduling & Coverage Coordination
- Assist with scheduling initial visits, revisits, and additional assignments based on business needs
- Coordinate with representatives to confirm availability, job acceptance, and assignment readiness
- Support schedule modifications due to callouts, client requests, or operational changes
- Monitor scheduling gaps and staffing needs to ensure full market coverage and timely job completion
- Maintain accurate representative availability and scheduling records within company systems
- Communicate schedule updates, assignment details, and changes to field representatives in a timely and professional manner
- Collaborate with Team Leads and internal departments to ensure efficient scheduling and workforce utilization
Quality Assurance & Compliance
- Conduct checkout procedures to verify completion of field assignments and identify potential issues
- Capture, review, and audit fieldwork documentation, including videos, surveys, and photographs, to ensure quality standards and client requirements are met
- Identify discrepancies, compliance concerns, or incomplete work and escalate issues for resolution
- Monitor field performance indicators and support continuous improvement efforts
Administrative & Operational Support
- Perform data entry, reporting, auditing, and general administrative functions to support departmental operations
- Manage travel arrangements, scheduling logistics, and operational coordination as needed
- Generate reports and maintain accurate records to support business operations and decision-making
- Respond promptly and professionally to inquiries from field representatives, candidates, clients, and internal stakeholders
- Utilize systems including Salesforce, Workday, Dialpad, Microsoft Office, and other operational tools to support daily responsibilities
- Continuously identify opportunities to improve processes, increase efficiency, and enhance the overall field experience
Qualifications
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- Exceptional organizational skills with strong attention to detail
- Proven ability to multitask and manage competing priorities in a fast-paced environment
- Strong analytical, problem-solving, and decision-making skills
- Ability to work independently while collaborating effectively with cross-functional teams
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
- Experience with Salesforce, Workday, scheduling systems, or related platforms preferred
- Call center, customer service, scheduling, dispatching, or field support experience preferred
- Reliable high-speed internet connection and a professional remote work environment
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
