ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
This role is responsible for managing secure user access to banking systems, processing Check and ACH Positive Pay transactions to mitigate fraud risk and conducting detailed research to resolve banking and transaction-related issues. This position plays a critical role in maintaining operational efficiency, ensuring regulatory compliance, safeguarding financial transactions, and providing exceptional support across the organization's banking network.
JOB DESCRIPTION
KEY RESPONSIBILITIES:
1. Bank Access Administration:
- Create, modify, and deactivate user access across various banking platforms.
- Assign user permissions based on role requirements while ensuring compliance with internal security protocols.
- Monitor access control systems and maintain accurate user access documentation.
- Research and troubleshoot complex access issues by working directly with banking partners and internal stakeholders.
- Independently resolve access-related problems while escalating only when appropriate.
- Ensure adherence to internal policies, audit requirements, and regulatory standards.
2. Check and ACH Positive Pay Processing:
- Review and process Check and ACH Positive Pay files.
- Validate payment information against authorized issue files.
- Investigate Positive Pay exceptions, unauthorized transactions, and payment discrepancies to determine root cause.
- Research historical transactions and banking activity to support accurate decision-making.
- Coordinate with internal departments and financial institutions to resolve payment issues promptly.
- Support implementation and ongoing maintenance of Positive Pay services for new and existing bank accounts.
- Recommend process improvements to reduce recurring exceptions and improve operational efficiency.
3. Bank Account Research and Maintenance:
- Conduct detailed research to resolve bank account discrepancies, transaction inquiries, and operational issues.
- Analyze banking activity across multiple platforms to identify trends, errors, and root causes.
- Process account maintenance requests, product updates, and service changes.
- Maintain accurate documentation of research findings, account updates, and resolutions.
- Partner with internal departments and banking partners to resolve complex account issues.
- Identify opportunities to streamline banking processes and improve customer experience.
BASIC KNOWLEDGE & QUALIFICATIONS:
- Bachelor's degree from an accredited college or university preferred in Business, Finance, Accounting, or a related field.
- 2–4 years of experience in banking operations, treasury, financial services, or a related operational environment.
- Working knowledge of online banking platforms, user administration, and fraud prevention tools.
- Experience working with multiple banking partners or within a high-volume treasury environment.
- Demonstrated ability to conduct detailed research, analyze data, and resolve complex issues independently.
- Strong critical thinking, analytical, and problem-solving skills.
- Ability to prioritize competing deadlines while maintaining a high degree of accuracy.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills with the ability to explain complex banking issues clearly.
- Exceptional attention to detail and commitment to quality.
- Self-motivated with the ability to work independently while collaborating effectively within a team.
- Demonstrated customer service mindset with a sense of urgency and ownership.
SPECIALIZED SKILLS:
- Advanced proficiency in Microsoft Office Suite, particularly Excel (sorting, filtering, formulas, and data analysis).
- Experience with online banking platforms such as JPMorgan Access, Wells Fargo CEO, Bank of America CashPro, or similar systems.
- Familiarity with Check and ACH Positive Pay processing.
- Knowledge of ACH processing, banking regulations, KYC requirements, fraud prevention, and internal controls.
- Experience researching transaction histories, banking activity, and account maintenance requests.
- Ability to quickly learn new banking systems and navigate multiple platforms simultaneously.
SUCCESSFUL CANDIDATE ATTRIBUTES:
- Demonstrate strong problem-solving skills and persistence when researching complex issues to achieve accurate and timely resolutions.
- Be inquisitive and analytical, asking thoughtful questions to fully understand issues before determining the appropriate course of action.
- Take ownership of assignments from initiation through resolution, ensuring follow-up and accountability.
- Be comfortable navigating multiple online banking platforms and quickly learning new systems and technologies.
- Exercise sound judgment when making decisions involving financial transactions, operational risk, and security.
- Thrive in a fast-paced environment while effectively managing multiple priorities and meeting deadlines.
- Build and maintain positive working relationships with internal customers, banking partners, and cross-functional teams through professional and responsive communication.
- Demonstrate exceptional attention to detail while maintaining accuracy, confidentiality, and compliance with internal controls and banking regulations.
- Be self-motivated, adaptable, and capable of working independently while contributing to a collaborative team environment.
- Continuously seek opportunities to improve processes, enhance operational efficiency, and deliver outstanding customer service.
TRAVEL / PHYSICAL DEMANDS:
- Team members work in an office or remote work environment. No special physical demands are required.
- Rare travel may be required to attend business meetings, training programs, or other business-related activities necessary to perform the responsibilities of this position.
#LI-TR1
The hourly range for this position is $25.00 - $26.44.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
This position may be performed remotely anywhere within the United States except the state of Alaska.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
ANTICIPATED CLOSING DATE
July 29, 2026
This date may be subject to change due to evolving business needs.
