Trust Officer-Trust & Estate Settlement

Location:

4900 Tiedeman Road, Brooklyn Ohio

ABOUT THE JOB (JOB BRIEF):

Fulfills fiduciary responsibilities of KeyBank as a corporate fiduciary post-death of clients by providing expert trust and estate settlement administration and counsel to High Net Worth clients and their beneficiaries. Actively manages trust and estate settlement administrations, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base. Actively produces new revenue both as a team member and individually to meet production goals.

ESSENTIAL JOB FUNCTIONS:

Fiduciary Expertise:

Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues.

Designs and delivers sophisticated fiduciary solutions, using relationship team model, to high net worth clients with complex financial needs.

Fulfills Key's fiduciary responsibilities, ensuring retention of business and reputation

Trust and Estate Settlement post-death

Trust and Estate Administration-Post-death:

Serve as a Fiduciary for Trust and Probate Estates post-death of a Client

Administers complex fiduciary and estate administrations.

Analyzes and interprets legal instruments to determine duties and responsibilities of bank as Corporate Fiduciary.

Identifies and resolves potential trust and estate and estate legal and tax related issues.

Applies sound fiduciary judgment to trust and estate settlement matters.

Client Management:

High level customer service and communications

-Works with Field Sales Team to retain and expand existing client relationships.

Reviews client Trust and/or Will and advises Sales Team on possible issues/delays in administration and/or distribution

Anticipates and advises clients on death administration process, sets timing expectations for death administration, tax issues, legal issues, distribution, etc

Pro-active client contacts, per service standards.

Compliance

Maintains compliance with all internal policies and procedures, as well as, with regulatory and legal requirements.

Mitigates risk on individual book of business.

Assumes accountability for all delegated work on assigned accounts.

Sales

Meets or exceeds individual sales goals and contributes significantly to attaining team sales goals.

Identifies and prioritizes trust and estate settlement assignments.

In collaboration with Field Sales Team members, presents ideas and solutions to clients and prospects.

Participates with other team members or leads in the closing of new business.

Participates in professional associations to demonstrate professional credibility and expand COI relationships.

Reputation

Meets and engages with clients, prospective clients, attorneys, accountants, consultants, and co- fiduciaries.

Fosters close business relationships to develop client loyalty and new business opportunities.

Creates and executes on opportunities to showcase as subject- matter- expert presenter.

Enhance Key's reputation with high net worth individuals and their influencers.

Leadership

Serves as on- site business lead for urgent matters in cases where functional management is remote.

Supports business objectives through active advocacy and behavioral adoption.

Promotes professional team atmosphere that encourages open expression of ideas and opinions leading to successful sales environment.

Develops and maintains knowledge of Key's investment process and results.

Participates in KeyCorp's commitment to community.

REQUIRED QUALIFICATIONS:

-J.D. preferred with specialty in trust and probate estate administration, or a minimum of five years of personal trust administration and probate administration experience, or equivalent work experience with progress towards completion of Cannon Trust Schools I, II and III or equivalent knowledge from other industry training or equivalent experience in personal trust administration and probate administration.

Minimum Undergraduate degree in business related field or equivalent experience in personal trust administration and probate administration, required.

Excellent interpersonal and communications skills (both written and verbal).

Strong customer focus.

Ability to work as part of sales and client servicing team.

Working knowledge of investments/securities.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/28/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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