Underwriter Operations Technician - Online (German Speaker)

Job Description

Required Skills

Responsibilities

• Manage user system maintenance within agreed SLAs, including setup, amendments, and access removal.
• Oversee system setup for new products and associated policy documentation/invoice production.
• Maintain ownership of relevant systems, including template management, product and code mappings, and segment references.
• Review processes to automate, simplify, and eliminate non-value steps, leveraging big data planning and operational excellence.
• Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend improvements.
• Manage Broker Network setup and maintenance, including granting access, amendments, removals, and assisting brokers.
• Respond to general Broker correspondence within SLA.
• Undertake audits and Quality Control checks for both retained and outsourced work elements.
• Take personal responsibility for Quality Control of own and outsourced work.
• Investigate and resolve credit control queries within SLA.
• Produce relevant SOX reporting for Team Leader sign-off.
• Stay current on product knowledge for SME products managed on Ignite/ICT.
• Develop knowledge of relevant lines of business to facilitate accurate processing.