Underwriter Operations Technician - Submissions (German/Dutch Speaker) 12 months

Job Description

Required Skills

Responsibilities

• Review instructions received from Underwriters and Underwriting Assistants, accurately entering submission data into systems, and preparing policy documentation.
• Support the Operations Manager as a Process Owner for all retained and outsourced processing activities and act as a Subject Matter Expert (SME) for these work elements.
• Collaborate with Underwriters, Underwriting Assistants, and brokers to ensure clear communication and understanding of instructions.
• Create submissions in systems by extracting information from broker documents and internal emails.
• Prepare required policy documentation within agreed SLAs and quality standards.
• Undertake audits and Quality Control checks of both retained and outsourced work elements.
• Oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings.
• Review and monitor outsourced work elements, track root cause analysis of inefficiencies, and make recommendations for continuous improvement.
• Produce system over-limit reports and daily SOX reporting for Team Leader sign-off.
• Act as a trusted advisor by proactively gaining and developing knowledge of all P&C lines of business.
• Support Credit Control by managing credit referrals within authority limits.
• Manage multiple tasks including broker closings, outsourced work monitoring, and quality-checking booking requests.
• Maintain accurate records of submissions, policy documentation, and global RI treaty input.
• Ensure timely completion of tasks and adhere to SLAs.
• Identify and resolve issues in outsourced work elements.
• Structure and control time to meet deadlines.
• Adopt a continuous review approach to improve processes.