(USA) Member Specialist

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.

Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and locating merchandise.

Provides member service by maintaining self-checkout area, resolving member issues and concerns, promoting Sams Club products and services, providing guidance and support regarding self-service technology, processing member purchases, and assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.

Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity, maintaining paperwork, executing emergency response procedures, and ensuring compliance with company security and safety practices.

Assists with the training of Member Frontline Service associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.

Complies with company policies, procedures, and standards of ethics and integrity by implementing action plans and applying these in executing business processes.

Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, and adapting to change.

Benefits include:

• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, company-paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, voting
• Other benefits: Short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement
• Live Better U education benefit program for education advancement

The hourly wage range for this position is $17.00 to $24.00, with additional premiums possible based on schedule, facility, season, or specific work performed.