User Researcher - Newcastle

Role: User Researcher

Location: Newcastle

Hybrid Working: This role requires working from the Newcastle, Cobalt Business Park office 3 days per week.

As a User Researcher, you will work with creative and passionate UX Design specialists responsible for creating user-centred designs for digital products and services.

This is an opportunity to work across multiple clients in various industries and champion User-Centred Design across all products and services as part of delivery best practice.

Responsibilities:

• Lead planning, recruiting, and conducting user research sessions supporting digital client services and projects.
• Manage the research process including recruitment briefs, session conduct (remote or face-to-face), session analysis, report writing, and playback to teams and stakeholders.
• Align user research activities to influence and support decision making.
• Collaborate with product owners and service managers to devise effective research strategies generating focused insights.
• Convert concepts and findings into high-quality stimulus material.
• Work closely with designers and developers to translate user data into actionable requirements influencing product direction.
• Participate as part of Agile delivery teams, advocating user needs and addressing client issues.
• Collaborate within the UX & Design Team to share knowledge, learn, and design transformational services.

Key Skills and Experience:

• Relevant experience as a User Researcher.
• Experience as part of an Agile Scrum team.
• Strong advocacy for users throughout the design process.
• Beneficial experience with GDS standards.

Preferred:

• Portfolio showcasing User Journeys, Personas, User Research, Prototyping, User Testing, and User Interface Design.

Benefits:

Competitive salary, 25 days vacation per year, annual performance bonus, private medical insurance, plus 3 additional days leave per year for charitable work.

Flexibility and mobility may be required to spend time onsite with partners.

About Accenture:

Accenture combines expertise across 40+ industries powered by a large global network. With 740,000 people in 120+ countries, Accenture drives innovation and value for clients.

Accenture promotes equality, diversity, and inclusion, ensuring no discrimination and fostering a workplace free from bias.