UX/ UI Designer – Customer Journeys Altersvorsorgedepot
Fidelity International
Kronberg Office, Unknown
Full-Time
Competitive
HybridExecutive
Title UX/UI Designer – Customer Journeys Altersvorsorgedepot
Location Frankfurt am Main/Kronberg (hybrid)
Reports To Product Owner - Altersvorsorgedepot
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Proposition team and feel like you’re part of something bigger.
About your team
The Proposition Management team is the driving force behind creating and evolving investment solutions and digital journeys for advisers and retail investors in Germany. In our dynamic and dedicated team, you will have the opportunity to be part of a collaborative environment that thrives on rethinking the status quo and delivering meaningful innovation. If you're ready to grow in an inspiring team and shape the investment experience of tomorrow, join us and be part of our exciting journey!
While being part of the proposition organization you will also head up and run the Altersvorsorgedepot team. It is building one of our most strategic new product propositions, creating a scalable, compliant and customer-centred retirement offering that will shape how clients invest for their future.
About your role
As UX/UI Specialist for Pension Products, you will play a key role in translating a complex, highly regulated retirement proposition into clear, scalable and client-centred experiences.
You will be responsible for shaping User Experience across AVD-related customer journeys, ensuring that client needs, regulatory obligations, operational realities and digital delivery considerations are brought together in a coherent and actionable way.
Initially, the role will focus on supporting the project and product build phase, with an ongoing mandate to develop and improve customer journeys across channels as the proposition moves into business-as-usual.
You will work across proposition, operations, technology and control functions to define requirements, map end-to-end journeys and identify opportunities to simplify and strengthen the client experience. This includes understanding how customers interact with the proposition across onboarding, servicing and key lifecycle events, and ensuring those journeys are practical, compliant and operationally workable.
You will help create the connective tissue between strategy and execution, turning customer and business needs into lean customer journeys.
Your Key Responsibilities
About you
You bring strong experience in UX/UI or digital product design within financial services, ideally in regulated contexts such as investments, platforms, pensions, or retirement products.
You are comfortable collaborating across business, operations, and technology teams, translating complex rules, processes, and product requirements into clear, intuitive user flows, interfaces, and design solutions. You balance a strong user‑centric mindset with an understanding of operational feasibility and regulatory constraints.
You excel at designing and visualizing end‑to‑end user journeys, identifying dependencies, and creating clarity in evolving product environments where processes and propositions are still being defined.
Experience working on digital transformation initiatives or product delivery within cross‑functional, Agile squads is highly valued.
You have several years of experience in UX/UI or digital product design, including user research, usability testing, and iterative design for web and mobile products.