V108 - Personal Injury Case Manager

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Join Job Duck as a Personal Injury Case Manager supporting a fast-paced personal injury practice where your legal expertise and client-centered approach will make a meaningful impact. In this role, you will play a key part in guiding cases from intake through resolution, ensuring clients feel supported, informed, and confident throughout their legal journey. You will collaborate closely with legal teams, manage critical documentation, and proactively follow up on case progress while maintaining high attention to detail. This is an excellent opportunity for a driven professional who thrives in a dynamic environment, enjoys working with people, and is passionate about delivering exceptional service. If you are proactive, adaptable, and committed to excellence, you will thrive in this role.

• Monthly Compensation Range: From 1,220 to 1,320 USD

Responsibilities include, but are not limited to:

• Collaborate with internal team members to ensure smooth case management

• Provide general guidance to clients regarding next steps in their cases

• Monitor case timelines and ensure timely follow-ups

• Support both pre-litigation and litigation processes

• Assist in identifying health insurance coverage details

• Maintain regular communication with insurance adjusters

• Follow up with clients regarding treatment progress and case updates

• Request medical records, bills, and police reports

• Answer phone calls and communicate with clients effectively

• Draft legal documents and case-related correspondence

Requirements:

• 1-2 years of experience working as a case manager

• Experience with US personal injury law is a MUST

• A bachelor's degree in Law is REQUIRED
• Excellent written and verbal communication skills in both English and Spanish

• Strong legal knowledge in personal injury processes
• High level of attention to detail
• Client-focused mindset with strong interpersonal skills
• Proactive and self-motivated work style
• Strong organizational and time management skills
• Ability to follow up consistently and ensure case progression
• Adaptability and willingness to learn new tools and processes
• Strong work ethic and commitment to case completion
• Ability to build rapport and maintain positive client relationships

• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Moderate (6-15 calls per day)
• Software and Tools Required:
- CRM: FileVine (REQUIRED)

Work Shift:

8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.