Vehicle Software Support Engineer

Lucid is seeking a proactive and technically strong Software Support Engineer to support internal development fleets and customer vehicles in a fast-paced engineering environment. This role partners closely with software, hardware, validation, and manufacturing teams to diagnose, troubleshoot, and resolve complex system issues across development and production environments.

You Will:

• Provide hands-on technical support for internal development units, fleet vehicles, and customer vehicles
• Operate within a production line and engineering environment to support system readiness and issue resolution
• Partner closely with software, hardware, validation, manufacturing, and quality teams to troubleshoot and resolve complex system-level issues
• Perform detailed root cause analysis across software, hardware, and system interactions using logs, system data, and diagnostic outputs
• Analyze system behavior, identify failure patterns, and isolate issues in complex, multi-component environments
• Support system integration, validation, and release activities across development and production phases
• Create, document, and manage issue reports, tracking progress through resolution and ensuring proper closure
• Collaborate with suppliers and cross-functional engineering partners to drive timely issue resolution
• Participate in an on-call rotation approximately one weekend per month
• Contribute to technical reviews, team discussions, and continuous improvement initiatives

You Bring:

• Bachelor's degree in software engineering, Computer Engineering, Electrical Engineering, Information Systems, and at least 5 years of professional experience
• Strong experience performing root cause analysis and troubleshooting in complex technical systems (software, hardware, or integrated environments)
• Experience working in environments where issues must be diagnosed across multiple interacting systems or components
• Ability to analyze logs, telemetry, or system data to identify issues and drive resolution
• Experience supporting system validation, testing, or production environments
• Solid understanding of system behavior, failure modes, and debugging methodologies
• Familiarity with software development lifecycle concepts, system integration, and release processes
• Strong communication and collaboration skills, with the ability to work cross-functionally
• Customer-focused mindset with the ability to operate effectively in a fast-paced environment
• Ability to work independently with strong ownership, accountability, and initiative
• Collaborative team player with a willingness to learn new technologies and adapt quickly

Preferred Qualifications:

• Experience with automotive or EV systems
• Familiarity with in-vehicle communication protocols and diagnostics (e.g., CAN, UDS, or similar)
• Experience working in Linux-based environments or using command-line tools for debugging and analysis
• Exposure to vehicle diagnostics, embedded systems, or hardware/software integration environments
• Experience supporting product launches, production environments, or high-urgency operational issues