Shape the future of vendor management by championing operational rigor, innovation, and strategic partnership. Join a team that transforms data into action, fortifies organizational resilience, and sets new benchmarks for excellence. As a trusted advisor, you'll drive measurable impact, empower business leaders, and ensure every vendor relationship delivers lasting value. Be at the forefront of efficiency, stewardship, and enterprise transformation.
As a Vendor Management Vice President in the Vendor Management & Business Partnering Team, you will be a catalyst for change-leveraging automation, data integrity, and cross-functional collaboration to elevate vendor performance. You'll partner with business leaders to align vendor outcomes with strategic priorities, drive continuous improvement, and maintain a resilient, transparent vendor ecosystem.
Job Responsibilities
- Partner with internal business owners to understand objectives, pain points, and vendor dependencies, aligning outcomes to business priorities.
- Produce executive-ready insights on vendor performance, cost-to-serve, capacity, and risk/control signals, articulating implications, and options.
- Lead recurring business reviews with stakeholders and vendors, setting agendas, facilitating decisions, and tracking action items to closure.
- Maintain transparent scorecards and dashboards, highlighting KPIs/KRIs, SLA attainment, incidents, change backlog, and financials/spend.
- Identify and escalate emerging risks, ensuring timely communication and resolution with business leadership, execution teams and delivery managers.
- Drive continuous improvement by defining remediation plans, holding vendors accountable, and coordinating cross-functional teams.
- Support vendor strategy, including rationalization, renewal/readiness, performance levers, and value realization.
- Drive accountable owners to address data quality issues, including availability and visualization needs to build dashboards
- Support wider teams in collaborate with Operations, Technology, Risk, Product teams, and senior leaders to remove blockers and optimize vendor performance.
- Monitor and analyse vendor data to uncover root causes, trends, and actionable insights for business leaders.
- Champion best practices in vendor governance, compliance, and risk management, fostering a culture of accountability and excellence.
Required qualifications, capabilities and skills
- Bachelor's degree in business, Finance or Data Analytics
- Extensive experience in business operations or business management
- Proven ability to synthesize complex data into actionable insights for executive audiences.
- Strong stakeholder management and communication skills, with experience leading cross-functional teams.
- Expertise in performance management, score carding, and dashboarding (KPIs/KRIs, SLAs, financials).
- Demonstrated experience in risk identification, escalation, and remediation planning.
- Advanced proficiency in data analysis tools and techniques (e.g., Excel, Tableau, QlikView/Sense).
- Track record of driving continuous improvement and value realization with senior audiences.
- Have a risk first mindset and be ready for audit, compliance, and risk in enterprise environments
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
Preferred qualifications, capabilities and skills
- Degree or MBA.
- Experience in financial services or regulated industries.
- Familiarity with vendor rationalization and strategic sourcing methodologies.
- Proficient in LLM, VSCode, Claude or other AI tools
- Experience with contract negotiation and vendor performance levers.
- Strong understanding of technology and operations within large enterprises.
ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
