Veterinary Reception, Client Care

Location: Strathmore, AB

Our mixed animal hospital is seeking a friendly, organized, and experienced Client Care Representative to join our team. You will play an important role in ensuring the smooth operation of our busy hospital and providing excellent service to our clients and their furry, hooved, and wagging companions.

The ideal candidate for this position will have prior experience in a veterinary hospital or clinic setting, excellent communication skills, and a passion for helping animals. Our hospital serves both small and large animals, so experience with both is preferred but not required.

Responsibilities:

• Greet and check in clients and their pets in a friendly and professional manner

• Answer phone calls and respond to emails, providing excellent customer service

• Schedule appointments and procedures, ensuring efficient use of hospital resources

• Maintain patient records and ensure accurate data entry

• Assist with general administrative duties, including filing, data entry, and inventory management

• Assist with patient care and treatment when necessary

• Ensure the hospital is clean and organized

Qualifications:

• Prior experience in a veterinary hospital or clinic setting

• Excellent communication and customer service skills

• Strong organizational and multitasking abilities

• Proficient in computer and data entry skills

• Ability to work well under pressure in a fast-paced environment

• Ability to work independently as well as part of a team

• Passion for helping animals and their owners

• Flexibility to work weekends and some holidays as needed

What VCA Canada Offers

• A caring culture of Wellness and Appreciation!

• Competitive wages and benefits!

• Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada!

• Wellness days, sick days, and vacation time

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• E-tools to assist with meditation, better sleep, exercise, and focus

• Virtual health care (telemedicine) offering quick access to quality care

• Opportunities to give back in your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.

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VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.