Veterinary Reception, Client Care

Location: Calgary, AB

Calgary Animal Referral and Emergency (C.A.R.E.) Centre is welcoming a full-time Veterinary Reception, Client Care to join our team. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets

Desired Attributes and Requirements:

• Prior experience in customer service and administrative duties

• Prior knowledge/or ability to learn medical terminology and VCA Woofware

• Exceptional client service skills

• Empathetic, nurturing, and positive attitude

• Skilled in prioritizing needs, open to change, and adaptable

• Initiative in carrying out assignments independently

• Attention to detail with above-average time management skills

• Must be flexible and available to work shift work weekdays, weekends, and holidays. Shifts will start at 6 a.m. on any given day

• Previous veterinary experience or graduate from an accredited Veterinary Assistant program is preferred

What you have to gain

We offer great access to internal and external continuous learning opportunities at annual VCA Canada conferences and industry-leading customer service training through VCA Canada’s Client Experience Program. We support the development and career growth of high-performing team members! We also offer competitive wages, pet and veterinary discounts, group benefits, and paid wellness days.

What VCA Canada Offers

• A caring culture of Wellness and Appreciation!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Competitive wages and benefits!

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Employee Assistance Program

• Referral Bonus Rewards

• Opportunities to give back in your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.

Click “Apply Now”

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.