Vice-President, AI Products

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Reporting to the Head, Personal and Business Banking (PBB) AI, Data and Analytics Office, the Vice-President, AI Products will be responsible for leading the development of robust, reusable artificial intelligence tools and foundational capabilities to support Personal and Business Banking (PBB). This role is accountable for driving the creation and deployment of scalable AI solutions that empower teams to deliver seamless, personalized experiences to clients. The role will lead a cross-functional agile crew comprised of engineers from enterprise and PBB technology, business SMEs, change management experts and design leads. The squads in this crew will set the strategic vision for AI enablement, and ensure best-in-class technology practices are adopted throughout the organization.

The scope of accountability spans across PBB Channels and strategic client segments as well as Simplii Financial to drive outstanding results in the areas of growth, revenue, and customer satisfaction.

CIBC employee experience principles:

• Always professional… so our team members can excel and be their best professional self.

• Radically simple… so our team members can focus on what they need to do and make an impact.

• Genuinely caring… so our team members can feel valued for who they are and what they contribute.

CIBC leadership capabilities:

• Envisions the future…to innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.

• Inspires hearts and minds…to build an inclusive culture where we make bold choices, collaborate, and empower others to take chances and do what’s right for our stakeholders.

• Drives action and impact, together…to align with urgency around what matters, making decisions with speed and always making a real difference.

What You’ll be Doing

Product Ownership & AI Solutions Lifecycle Management

• Design, implement, and maintain a comprehensive library for AI/Machine Learning (ML) assets throughout their lifecycle, ensuring traceability, safe deployment, reuse, auditability, and rollback capabilities.

• Serve as the business product owner for AI/ML deployment within PBB, facilitating cross-domain collaboration and enabling the use of a reusable library of model components and APIs to scale AI solutions across the business.

• Develop and enforce standardized frameworks for model development, testing, and deployment aligned with enterprise-wide standards and best practices.

• Collaborate closely with enterprise Data & AI and Risk teams to align on standards for AI model validation, monitoring, and ongoing management.

• Partner with Risk and Compliance teams to ensure responsible data usage, adherence to privacy requirements, and compliance with AI ethics standards across all AI/ML initiatives.

• Define, track, and manage objective and key results and KPIs and establish continuous feedback loops to drive ongoing improvement in model performance and business outcomes.

Generative AI / Agentic Services Configuration

• Establish and lead a Generative AI capability focused on consuming, configuring, and applying enterprise-grade Large Language Models (LLM) services and foundational AI capabilities — such as Document Intelligence and Voice Recognition — to PBB-specific business problems and use cases.

• Partner with the AI Platforms Hub on roadmap alignment and PBB-specific requirements, ensuring PBB's needs are clearly represented in the development and evolution of enterprise AI assets.

• Collaborate with Digital and Client Solutions teams to embed Generative AI features into client-facing and employee interfaces, enhancing user experience and operational efficiency.

• Drive the development and deployment of LLM use cases including knowledge retrieval, automated summarization, and conversational support for clients, leveraging enterprise foundational capabilities.

Responsible AI / Agentic Solutions

• Develop and implement responsible AI frameworks to ensure transparency, mitigate bias, and enhance explainability of AI-driven outcomes across all solutions.

• Continuously experiment with and evaluate emerging technologies, such as adaptive personalization, to advance and evolve the organization's AI capabilities and improve customer experiences.

Testing & Experimentation

• Provide safe, repeatable test environments and a robust experimentation framework for new capabilities, enabling teams to evaluate models, LLM prompts, and decision policies both pre-and post-release.

• Establish clear guardrails and unbiased measurement standards to ensure rigorous, consistent testing and reliable assessment of AI solutions prior to deployment.

What We’re Looking For

• University degree, MBA, or B.S./M.Sc. in quantitative disciplines such as Statistics, Applied Science/Math or Engineering.

• Strong knowledge of analytical tools and predictive modelling including how they may be leveraged to solve business problems.

• Experience in working with large datasets including both structured and unstructured data and knowledge of related tools.

• Experience leading Agile business teams and employing user-centred design and end-to-end process thinking.

• Extensive Strategy, Consulting and/or Client experience roles in Client focused industries. Proven ability to design and implement innovative and impactful client experience initiatives.

• Comprehensive knowledge of the financial services industry, lines of business and client strategy and segments, products and services.

• Strong understanding and experience analyzing research / sample based data.

• Ability to judge quality of data, interpret complex quantitative information to draw meaningful conclusions.

• Strong influential/negotiation skills sufficient to respond to client issues, lead and shape business decisions using informed client insights and data driven solutions.

• Strong analytical and problem-solving skills to develop unique solutions to complex and abstract issues and to provide interpretive advice to business and functional leaders.

• Excellent communication, presentation, and interpersonal skills, with the ability to convey technical information in understandable terms, document insights, influence action, and effectively balance operating as a change champion and consultant to the business through strong relationship management.

• Demonstrated leadership and people management skills, fostering and retaining top talent in a fast-paced, highly competitive environment.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Artificial Intelligence (AI)