Vice President - IT Service Operation Management Lead – Technology Service Management

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

The successful candidate will lead the IT Service Operation Management functions in delivering resilient, scalable, and secure IT operations that empowers HKEX businesses to perform securely, efficiently, and effectively.
The role is accountable for operating and scaling an enterprise grade Service Operation Management (SOM) function across a complex, hybrid IT estate. The role will drive the target operating model for IT Service Management, Event Management, Asset Management, Identity Governance and Administration and Process Automation, modernize IT processes end-to-end, drive enterprise SOM adoption, and promote data intelligence, AIOps and agentic automation where applicable.

The role requires a strategic, forward-thinking Service Management expert who can operate at both executive and operational levels, integrating process discipline with analytics, automation, and customer experience improvements.

Job Duties:

Responsibilities:

• Lead all operational and enhancement aspects of IT Service Operation Management in HKEX.
• Enforce strong controls around Incident (including MIM), Problem, Change, Request, ITAsset and Configuration, Knowledge and Account Management.
• Ensure IT Service Operation Management is integrated effectively with the broader IT Division's functions to ensure seamless experience and capability delivered to Business and IT stakeholders.
• Establish strong stakeholder relationships with effective communication on service requirements, service improvements, risks, service changes, service outages, and service issues
• Foster culture of standardization, process mindset, automation-first thinking and continuous improvement.
• Define and own the IT Service Operation Management strategy, covering ITIL-aligned processes, tooling, governance, automation, AI and talent uplift.
• Build a progressive roadmap transitioning from traditional ITSM to modernized, proactive service control.
• Develop a future-state operating model integrating >

  HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

  Location:

  HKEX - TKO

  Shift:

  Standard - 40 Hours (Hong Kong SAR)

  Scheduled Weekly Hours:

  40

  Worker Type:

  Permanent