Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Job Responsibilities:
Regional Network Operations Management
- Lead APAC regional network operations, including daily service stability, escalation management, operational governance, and readiness.
- Manage Run-the-Bank network services across data centre, LAN/WAN, campus, wireless, internet edge, SD-WAN, load balancer, GSLB, SASE, and related platforms.
- Ensure services operate in line with Bank standards, security policies, regulatory requirements, and operational control expectations.
- Maintain operational ownership, support models, escalation matrices, documentation, SOPs, and runbooks.
Incident, Problem and Major Escalation Management
- Lead major incident response, regional escalations, service restoration, stakeholder communication, and impact reporting.
- Drive RCA, post-incident reviews, problem management, and permanent corrective actions.
- Track recurring issues and partner with engineering teams to eliminate root causes and improve service stability.
- Ensure incidents and problems are managed in line with ITIL and internal operational processes.
Change, Release and Operational Governance
- Oversee network change governance from an operations perspective, including readiness, risk, impact, support requirements, and post-change validation.
- Ensure network changes are coordinated across regional teams, vendors, service providers, application teams, and infrastructure stakeholders.
- Participate in CAB/change review forums and drive lessons learnt for failed, delayed, or high-impact changes.
Audit, Risk, Vulnerability and Compliance
- Support audits by coordinating evidence collection, control validation, remediation tracking, and closure updates.
- Track audit findings, risk items, compliance gaps, vulnerabilities, patching, firmware upgrades, platform hardening, and lifecycle risks.
- Ensure operational records, access controls, change records, vulnerability actions, and service management evidence remain audit-ready.
- Work with risk, compliance, security, engineering, vendors, and service providers to strengthen the network control environment.
Service Management, Reporting and Governance
- Own regional network service reporting, dashboards, SLA tracking, availability, capacity, risks, incidents, changes, audit items, and service improvements.
- Prepare clear management updates for senior leadership, technology forums, and governance meetings.
- Track vendor/service provider performance, SLA adherence, escalation quality, and service improvement plans.
Service Improvement and NRE Transformation
- Drive the shift from reactive operations to a proactive NRE-led operating model focused on reliability, observability, automation, and toil reduction.
- Improve monitoring, alerting, event correlation, dashboards, and early risk detection.
- Promote scripting, automation, and AI-enabled tools to reduce manual effort and improve operational efficiency.
- Identify repeatable operational tasks for automation across incident triage, reporting, vulnerability tracking, configuration compliance, and dashboards.
- Partner with engineering teams to reduce repeat incidents, improve resiliency, and mature operational practices.
Team Leadership and Stakeholder Management
- Lead and manage regional network operations teams and support partners, with clear roles, responsibilities, escalation paths, and accountability.
- Build a change leadership mindset focused on automation adoption, observability improvement, service maturity, and continuous improvement.
- Work closely with engineering, security, cloud, application, infrastructure, audit, risk, business, vendor, and service provider teams.
- Provide timely, professional communication during incidents, changes, audits, service reviews, and management reporting.
Job Requirements:
- Minimum 14 years of experience in network operations, infrastructure operations, or enterprise technology operations.
- Experience managing large-scale regional network operations, preferably across APAC.
- Experience in banking, financial services, or regulated enterprise environments.
- Proven experience managing Run-the-Bank network services, incident management, problem management, change governance, audit support, service reporting, and operational controls.
- Strong understanding of ITIL-based incident, problem, change, release, and service management practices.
- Experience managing vendors, telecom providers, managed service providers, OEMs, and SLA governance.
- Experience supporting audit, risk, vulnerability management, compliance tracking, and operational control remediation.
- Experience leading service improvement and operational transformation with focus on automation, scripting, AI-enabled tooling, observability, NRE/reliability engineering, and continuous improvement.
- Strong stakeholder management, executive reporting, communication, and leadership skills.
- Must be willing to participate in a weekend on-call/standby rotation to support major incidents, high-priority escalations, and critical service restoration activities across the APAC region.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
